Australian Financial Complaints Authority – Melbourne VIC

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

At AFCA, fairness feels good. Behind every fair outcome is a network of trusted suppliers, strong commercial partnerships and sound procurement decisions that help our people do their best work.

We're looking for a Procurement Specialist to join our Procurement team within the COO Portfolio.



This is an exciting opportunity for a commercially minded procurement professional who enjoys building relationships, navigating complexity and delivering value through strategic sourcing and supplier partnerships.

Working across a diverse range of business areas, you'll lead end-to-end procurement activities, support contract and supplier management, and provide trusted advice that balances commercial outcomes, risk and organisational priorities.

What you'll do

As a Procurement Specialist, you'll partner with stakeholders across AFCA to deliver procurement initiatives from planning through to contract execution and supplier management:

- Lead medium to high-complexity sourcing activities across a range of spend categories.
- Develop sourcing strategies, manage RFx processes and conduct market engagement activities.
- Evaluate suppliers, negotiate commercial outcomes and support contract execution.
- Partner with business stakeholders to understand requirements, challenge demand where appropriate and deliver fit-for-purpose procurement solutions.
- Draft, review and negotiate contracts, statements of work, variations and other procurement documentation.
- Manage supplier relationships and support the resolution of commercial and contractual issues.
- Monitor supplier performance, service delivery and compliance with contractual obligations.
- Identify opportunities for cost optimisation, supplier consolidation,



process improvement and value creation.
- Conduct market research and supplier analysis to identify emerging trends, risks and opportunities.
- Provide practical procurement advice and guidance to stakeholders across the organisation.
- Contribute to procurement governance, reporting, policy development and continuous improvement initiatives.
- Maintain accurate procurement and contract records in line with governance and compliance requirements.

Qualifications

You're a collaborative procurement professional who combines strong commercial judgement with excellent stakeholder management skills.

You'll bring:

- Experience in procurement, strategic sourcing, contract management or vendor management.
- Demonstrated success delivering end-to-end sourcing and procurement activities.
- Strong understanding of procurement principles, sourcing methodologies and contract management practices.
- Experience negotiating commercial agreements and achieving positive business outcomes.
- The ability to identify and manage commercial, operational and supplier risks.
- Robust stakeholder engagement and influencing skills, with the ability to build trusted relationships at all levels.
- Excellent communication skills, including preparing procurement documentation, business cases and executive-level recommendations.
- Strong analytical and problem-solving capabilities with a high level of attention to detail.
- The ability to manage competing priorities and work effectively in a fast-paced environment.
- Experience supporting procurement governance, reporting and continuous improvement activities.

Additional Information

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📌 Procurement Specialist (Melbourne)
🏢 Australian Financial Complaints Authority
📍 Melbourne