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Civilmart and Infrastructure Products Australia (IPA ) have come together under the global parent company CRH . This merger marks a significant step in strengthening Australia’s civil infrastructure supply chain by combining the expertise and capabilities of two of the most recognised names in precast and civil concrete manufacturing.

Position Overview

Based at our Larapinta site, Civilmart is looking for an experienced Customer Service Coordinator to join our team.

This isn't your typical customer service/call centre role. You'll be the key link between our customers, Sales team, Production, Despatch and Transport teams, helping ensure orders are processed accurately, projects stay on track, and customers receive the service they expect.

Working closely with customers and internal stakeholders, you'll manage enquiries, quotes and orders from start to finish, build strong relationships, solve problems as they arise, and help keep projects moving. If you enjoy a fast-paced environment where no two days are the same, this is an opportunity to make a real impact.

Introduction

About Us

Civilmart and Infrastructure Products Australia (IPA ) have come together under the global parent company CRH .



This merger marks a significant step in strengthening Australia’s civil infrastructure supply chain by combining the expertise and capabilities of two of the most recognised names in precast and civil concrete manufacturing.

Position Overview

Based at our Larapinta site, Civilmart is looking for an experienced Customer Service Coordinator to join our team.

This isn't your typical customer service/call centre role. You'll be the key link between our customers, Sales team, Production, Despatch and Transport teams, helping ensure orders are processed accurately, projects stay on track, and customers receive the service they expect.

Working closely with customers and internal stakeholders, you'll manage enquiries, quotes and orders from start to finish, build strong relationships, solve problems as they arise, and help keep projects moving. If you enjoy a fast-paced workplace where no two days are the same, this is an opportunity to make a real impact.

Description

Key Responsibilities

- Be the first point of contact for customer enquiries, orders and requests via phone, email and in person.
- Prepare quotations, process orders and provide customers with updates throughout the order journey.
- Work closely with customers to understand their project requirements, timelines and delivery needs.




- Coordinate with Production, Transport and Despatch teams to ensure orders are delivered accurately and on time.
- Partner with Sales Representatives to support customer accounts and key projects.
- Build strong working relationships with customers and become a trusted point of contact.
- Keep project and order information up to date to support effective planning across the business.
- Communicate any changes, delays or potential issues to customers and internal teams in a timely manner.
- Resolve customer concerns professionally, focusing on finding practical solutions and positive outcomes.
- Maintain accurate records of customer interactions, orders and enquiries within company systems.
- Assist with managing stock levels of resale products and provide general administrative support to the branch.
- Contribute to a safe, positive and customer-focused team environment while supporting continuous improvement initiatives

Skills And Experiences

About You

We're looking for someone who enjoys working with people, thrives in a busy environment and takes pride in delivering great service.

You will ideally have:

- Experience in customer service, internal sales, sales support or a similar customer-facing role.
- Previous experience in the construction, building materials, manufacturing, supply chain or related industries.
- Strong communication skills and the ability to build positive relationships with customers and colleagues.
- A customer-first approach and a genuine desire to provide exceptional service.
- The ability to manage multiple priorities

📌 Customer Service Coordinator (Brisbane)
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