Seeking a Senior Citrix Infrastructure Engineer with experience supporting and maintaining Citrix Virtual Apps and Desktops (CVAD) environments.

Key duties and responsibilities

- Administering and supporting the Department’s Citrix remote access and virtual application delivery setting;
- Investigating technical issues and providing solution options to stakeholders and project teams;
- Supporting the configuration, maintenance and enhancement of Citrix platforms and associated infrastructure;
- Monitoring platform performance, service health and system availability and addressing identified issues;
- Implementing platform updates, security improvements and vulnerability remediation activities;
- Supporting change, release and deployment activities across development, test and production environments;
- Managing and maintaining Citrix policies, system configurations and supporting infrastructure components;
- Developing and maintaining technical documentation, operational procedures and knowledge articles, ensuring they are stored in the Department’s recordkeeping repository;
- Providing technical advice and guidance to project teams, business stakeholders and support staff;
- Contributing to platform upgrades, service improvements and infrastructure modernisation

- Supporting incidents, problem and changing management activities to maintain reliable service delivery;
- Liaising with project teams, business stakeholders, service providers and other ICT teams to support operational and project outcome

The Specified Personnel will also be responsible for producing the following deliverables, including but not limited to:

- Solution designs and implementation plan
- Configuration, testing and validation documentation




- Operational procedures and support guidance
- Technical training and knowledge transfer materials
- Citrix knowledge base content, including
- Standard operating procedures
- Support and troubleshooting guides
- Configuration and administration documentation
- Platform maintenance and operational support articles.

- Implementation, upgrade and transition plans where required
- Status reports, risk assessments and technical recommendations
- Documentation to support ongoing operations and service continuity.

Additional services Technical skills

- Core Systems - Citrix Virtual Apps and Desktops (CVAD), StoreFront, Dire(Workspace, Provisioning server (PVS) and associated policies.
- MOE - MOE based on Windows 11 for virtual desktops and Microsoft Server OS for published apps and associated policies.
- Core Networks - Application Delivery Controller (ADC) and a Web Application Firewall (WAF) and integration with Multi-factor Authentication (MFA).
- FSLogix, App-V, Microsoft Defender, and Citrix Profile Management.

This role will provide specialised technical skills necessary to support the Department’s remote access services and address the growing demand for secure, reliable and accessible connectivity for departmental staff and supported agencies. The role will administer, support and enhance the Citrix environment,



resolve complex technical issues, and implement service improvements to meet business and operational requirements. The Citrix Engineer will be instrumental in maintaining platform stability, supporting project delivery, and ensuring remote access services continue to meet the needs of business areas, project teams, other government agencies and the Department.

Essential criteria

- Capacity management level 4 - Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures. Applies techniques to control the demand upon a particular resource or service. Contributes to capacity modelling and planning. Supports the design of service component capacity.
- IT Infrastructure level 4 - Provides technical expertise to enable the correct application of operational procedures. Contributes to the planning and implementation of infrastructure maintenance and updates. Implements agreed infrastructure changes and maintenance routines. Uses infrastructure management tools to determine load and performance statistics. Configures tools and/or creates scripts to automate the provisioning, testing and deployment of new and changed infrastructure. Maintains operational procedures and checks that they are executed following agreed standards. Investigates and enables the resolution of operational issues. Provides reports and proposals for improvement, to specialists, users and managers.
- Problem management level 4 - Initiates and monitors actions to investigate and resolve problems in systems, processes and services. Determines problem fixes and remedies. Collaborates with others to

📌 Senior Citrix Infrastructure Engineer (Canberra)
🏢 Whizdom
📍 Canberra