La Trobe Financial is Australia’s Global Investment Manager helping Australians build better futures for over 70 years. With $25 billion in assets under management and the trust of 160,000 customers, we’ve grown through a commitment to service, innovation, and putting people first.

We don’t just deliver retirement income – we shape lives, careers, and communities. Our culture is built on trust, excellence, accountability, and a shared purpose: to make a meaningful difference every day.

Build your future with us.

The Opportunity

As a Progress Payments Officer, you will be responsible for administering and managing a portfolio of construction and development loans, facilitating progress payments and supporting stakeholders through each stage of the drawdown process. This includes liaising with borrowers, brokers, builders, solicitors, valuers and quantity surveyors to obtain documentation, assess progress payment requests, and ensure all funding conditions are satisfied prior to release of funds.

You will also be responsible for monitoring construction progress across your allocated portfolio, including following up loans where no recent progress payment activity has occurred, obtaining project status updates, and identifying matters requiring further review or escalation.

You will work collaboratively with internal stakeholders across Credit, Settlements and Customer Services to ensure service standards, processing timeframes and customer expectations are achieved. Success in this role requires robust attention to detail, effective stakeholder management, sound judgement and the ability to manage competing priorities in a fast-paced environment.





This role provides an opportunity to develop specialist knowledge of construction lending and progress payment processes while building the skills and experience required for future progression within the Progress Payments function.

The key responsibilitiesinclude:

Manage an allocated portfolio of development and construction loans throughout each stage of construction

Prepare and assess progress payment requests in accordance with La Trobe Financial policies and procedures

Ensure all required documentation and conditions precedent are satisfied prior to the release of funds

Monitor loan activity and construction progress while maintaining accurate records and file notes

Review valuation reports, quantity surveyor reports and supporting documentation to support progress payment assessments

Assess loan files and prepare recommendations regarding release of funds

Stakeholder Management

Liaise professionally with borrowers, brokers, builders, valuers, quantity surveyors and solicitors throughout the progress payment process

Respond to stakeholder enquiries within agreed service standards

Effectively communicate progress payment requirements, outstanding conditions and funding outcomes

Work collaboratively with internal divisions including Credit, Settlements and Customer Services

Quality, Compliance & Risk

Adhere to all legislative,



regulatory and company requirements

Ensure progress payment activities are completed accurately and within required timeframes

Maintain strong attention to detail and identify any inconsistencies, risks or issues requiring further investigation

Escalate complex matters, exceptions or compliance concerns appropriately

Construction Monitoring & NOA Management

Monitor and manage allocated construction and development loans where no recent progress payment activity has occurred

Conduct follow-up activities with borrowers, builders and other stakeholders to obtain updates on construction progress and expected project milestones

Maintain accurate records and file notes relating to construction status updates and stakeholder communications

Identify and escalate concerns relating to project delays, inactivity, funding requirements or potential risks to management as appropriate

Prepare and provide updates on construction progress and NOA portfolios and identified risks as required

Assist with identifying loans requiring further review, valuation updates or stakeholder engagement

Contribute positively to team objectives and service standards

Support team members during peak periods and assist with shared workloads

Participate in training, system enhancements and process improvement initiatives

Identify opportunities to improve efficiency, customer outcomes and team performance

Represent La Trobe Financial professionally and demonstrate the organisation's values at all times

Any other tasks as requested by your Manager or divisional Executive

About you:

Experience in banking, lending, financial services or customer ser

📌 Construction Lending Progress Payments Specialist (Melbourne)
🏢 La Trobe Financial
📍 Melbourne