We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we're passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, improve outcomes for citizens and public sector organisations, and help shape the future of work, then Civica is the right place for you.

Ready to lead People Operations across APAC and make a lasting impact?

We're looking for an experienced and people-focused Head of People Operations - APAC to lead our Employee Relations and People Operations function across Australia, New Zealand and Singapore.

This is an exciting opportunity to join a high-performing global People Team and lead a team of five specialists responsible for delivering exceptional employee experiences, expert employee relations support and efficient people operations services across the region.

Civica is in the middle of an exciting transformation. We're investing in our products, processes and people, creating opportunities for leaders who enjoy building capability, driving change and influencing how things are done.

You’ll play a key role in shaping and delivering our people strategy by leading employee relations, operational excellence, compliance,



transformation initiatives and change programmes. You’ll partner closely with business leaders, People Business Partners and global colleagues to ensure our people practices support both our employees and business objectives.

This role is based out of our Melbourne office, with a hybrid and flexible approach to working.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we're passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, improve outcomes for citizens and public sector organisations, and help shape the future of work, then Civica is the right place for you.

Ready to lead People Operations across APAC and make a lasting impact?





We're looking for an experienced and people-focused Head of People Operations - APAC to lead our Employee Relations and People Operations function across Australia, Current Zealand and Singapore.

This is an exciting opportunity to join a high-performing global People Team and lead a team of five specialists responsible for delivering exceptional employee experiences, expert employee relations support and efficient people operations services across the region.

Civica is in the middle of an exciting transformation. We're investing in our products, processes and people, creating opportunities for leaders who enjoy building capability, driving change and influencing how things are done.

You’ll play a key role in shaping and delivering our people strategy by leading employee relations, operational excellence, compliance, transformation initiatives and change programmes. You’ll partner closely with business leaders, People Business Partners and global colleagues to ensure our people practices support both our employees and business objectives.

This role is based out of our Melbourne office, with a hybrid and flexible approach to working.

What you’ll be responsible for

- Leading Employee Relations and People Operations across the APAC region.
- Managing and developing a team of five People Operations and ER professionals.
- Providing expert guidance on complex employee relations matters, investigations and case management.
- Ensuring HR policies, procedures and frameworks remain compliant across Australia, New Zealand and Singapore.
- Driving continuous improvement, automation and standardisation of people processes.
- Supporting organisational change, restructures, acquisitions and transformation programmes.
- Leading cross-functional people projects in partnership wi

📌 Head of People Operations (Melbourne)
🏢 Civica
📍 Melbourne