Care Hub Australia is seeking a friendly, organised and professional Client Services & Administration Coordinator to join our team and be the welcoming first point of contact for our clients, families, carers, support coordinators and therapy professionals.

This is a front-desk and administration role within an NDIS and allied health environment. You will play an important part in creating a positive client experience while ensuring the day-to-day operations of the clinic run smoothly and efficiently.

The successful candidate will be someone who genuinely enjoys helping people, is confident communicating with a diverse range of clients and families, and can manage multiple administrative tasks in a busy environment.

About the Role

Care Hub Australia is seeking a friendly, organised and professional Client Services & Administration Coordinator to join our team and be the welcoming first point of contact for our clients, families, carers, support coordinators and therapy professionals.

This is a front-desk and administration role within an NDIS and allied health environment. You will play an key part in creating a positive client experience while ensuring the day-to-day operations of the clinic run smoothly and efficiently.

The successful candidate will be someone who genuinely enjoys helping people, is confident communicating with a diverse range of clients and families, and can manage multiple administrative tasks in a busy environment.

Key Responsibilities
Client Services & Reception

- Welcome clients, families, carers and visitors in a warm, respectful and professional manner.





- Manage the front reception area and provide a positive first point of contact for Care Hub Australia.

- Answer and manage incoming phone calls, emails and general enquiries.

- Assist clients and families with appointments, general queries and service information.

- Maintain a skilled, welcoming and inclusive reception environment.

- Communicate effectively with NDIS participants, parents, carers, support coordinators and other stakeholders.

- Handle sensitive client information with professionalism, discretion and confidentiality.

NDIS & Therapy Administration

- Coordinate appointments and therapy schedules across relevant services.

- Assist with client intake, onboarding and administrative documentation.

- Maintain accurate client records and ensure information is kept up to date.

- Assist with NDIS-related administration, including participant details, service information and relevant documentation.

- Liaise with therapists, support coordinators, families and other service providers as required.

- Assist with service agreements, referrals, reports and other administrative paperwork.





- Support accurate processing and tracking of appointments and service-related administration.

- Follow Care Hub Australia's policies, procedures and NDIS compliance requirements.

Administration & Office Coordination

- Manage calendars, bookings and appointment changes.

- Process emails, correspondence and general administrative requests.

- Assist with invoicing, payments, receipts and other basic financial administration.

- Maintain organised electronic and physical records.

- Assist therapists and management with administrative tasks.

- Monitor office supplies and coordinate general office requirements.

- Help identify and resolve scheduling or administrative issues quickly and professionally.

- Support the wider team to ensure clients receive a smooth and coordinated service.

About You

We are looking for someone who is:

- Warm, approachable and genuinely enjoys working with people.

- Highly organised with excellent attention to detail.

- Confident communicating with clients, families and professionals.

- Comfortable working in a busy front-desk environment.

- Able to manage competing priorities and remain calm under pressure.

- Professional, reliable and well presented.

- Confident using computers, email, calendars and Microsoft Office/Google Workspace.

- A strong communicator with excellent phone and written communication skills.

- Respectful and understanding of people with disability and their families.

- Able to maintain strict confidentiality and professional boundaries.

- Proactive and willing to take ownership of tasks.

📌 Client Services (Melbourne)
🏢 Care Hub Australia
📍 Melbourne