SC1. Demonstrated capacity to work and collaborate with others in a team environment, and maintain positive relationships with students, parents and the wider school community.

SC2. Demonstrated high-level oral and written communication skills, including the capacity to communicate effectively and sensitively with students, families, staff and external stakeholders.

SC3. Demonstrated proficiency in using office systems, and student-management platforms relevant to the position.

SC4. Consistent application of organisational and time management skills to effectively prioritise tasks, ensuring accuracy and efficiency in all areas of administrative operations.

SC5. Proven ability to adapt to and manage unforeseen challenges in a fast-paced school office setting, showing flexibility, initiative, and resilience in meeting the evolving demands of the role.

Selection Criteria

SC1. Demonstrated capacity to work and collaborate with others in a team setting, and maintain positive relationships with students, parents and the wider school community.

SC2. Demonstrated high-level oral and written communication skills, including the capacity to communicate effectively and sensitively with students, families, staff and external stakeholders.

SC3. Demonstrated proficiency in using office systems, and student-management platforms relevant to the position.

SC4. Consistent application of organisational and time management skills to effectively prioritise tasks, ensuring accuracy and efficiency in all areas of administrative operations.

SC5. Proven ability to adapt to and manage unforeseen challenges in a fast-paced school office setting, showing flexibility, initiative,



and resilience in meeting the evolving demands of the role.

Role

The Enrolment and Administration Officer manages the school¿s enrolment process and provides families with clear, welcoming support from their first enquiry through to a student¿s commencement. This role also supports the day-to-day operation of the school¿s front office, ensuring it is welcoming, efficient and responsive. The role coordinates administrative services and supports students, families, staff, school leadership and visitors.

Responsibilities

- Respond to enrolment enquiries from prospective families in a friendly and timely manner.

- Explain enrolment requirements, procedures, timelines, and relevant school policies.

- Process applications and maintain accurate, up-to-date student and family records.

- Check application documents, follow up on missing information, and coordinate Family Meetings, tours, or transition visits as needed.

- Work with school leaders, teachers, and administration staff to support enrolment decisions and student transitions.

- Communicate enrolment outcomes and next steps to families.

- Maintain confidentiality and handle sensitive information appropriately.

- Prepare enrolment and attendance reports and assist with forecasting student numbers

- Contribute to a welcoming,



inclusive experience for families from diverse backgrounds.

- Follow relevant child-safety, privacy, records-management, and school policies.

- Manage front-office operations, including reception, phone calls, emails, mail and visitor enquiries.

- Welcome families and visitors and direct enquiries to the appropriate staff member.

- Oversee student attendance processes, including recording absences and following up unexplained absences in line with school procedures.

- Maintain accurate student, family and school records, ensuring information is handled confidentially and securely.

- Coordinate enrolment administration, student departures, transfers and related documentation.

- Support school leadership with calendars, meetings, correspondence, reports and general administrative tasks.

- Coordinate office workflows and provide guidance or day-to-day supervision to administrative staff, as required.

- Manage office supplies, equipment and service requests, and assist with purchasing and invoice processing where delegated.

- Follow school policies and procedures relating to child safety, privacy, records management, workplace health and safety, and emergency response.

- Identify opportunities to improve front-office systems and the quality of service to the school community.

- Maintain, enter and retrieve data from the schools IT systems, such as the school's records system, including computerised student, staff and school records
- Maintain and update office records, enrolment data, Xuno/Cases records, and basic written records
- Support or coordinate the prep

📌 Enrolment/Administration Officer (Melbourne)
🏢 Government schools
📍 Melbourne