IPTel Solutions is seeking an experienced Head of Delivery to lead our Project Management Office, engineering delivery teams and overall project delivery function while helping us continue to deliver outstanding outcomes for our customers.

IPTel Solutions delivers networking professional services and builds complex corporate networks. As a Cisco Gold Partner, we specialise in Cisco, Meraki and enterprise networking solutions across a diverse range of customers and industries.

Our projects vary considerably in size and complexity and include large-scale deployments and new-build projects requiring close coordination with customers, builders, construction teams, contractors, technology vendors and other third-party stakeholders.

We are looking for an experienced delivery leader who can drive project governance, portfolio oversight, people leadership, operational performance and delivery excellence across the business. Leading a team of 16 staff, including 5 PMO professionals and 11 Network Engineers, you will be responsible for developing capability across the delivery function while ensuring exceptional customer outcomes and strong commercial performance.

You will be responsible for ensuring projects are delivered consistently, efficiently and to a high standard, while implementing the frameworks, tools, reporting and governance processes that enable successful project delivery across the organisation. You will also be accountable for customer satisfaction, resource utilisation, delivery performance and contributing to the commercial success of the business.

Experience within networking, telecommunications, infrastructure or technology project environments would be highly regarded.

The Role

As Head of Delivery,



you will be responsible for leading IPTel's Project Management Office (PMO), engineering delivery resources and overall project delivery function.

You will work closely with customers, Project Managers, engineers, suppliers, contractors and senior leadership to ensure projects are delivered efficiently, risks are effectively managed, resources are optimised and customers receive exceptional service.

Key Responsibilities

- Leading and managing IPTel's PMO, engineering delivery resources and overall project delivery function
- Leading, managing and developing a team of 16 staff, including 5 PMO professionals and 11 Network Engineers
- Creating and maintaining a high-performance, customer-focused delivery culture
- Conducting performance reviews, setting objectives and supporting career development across the delivery function
- Recruiting, onboarding and developing project delivery and engineering staff as required
- Providing leadership, mentoring, coaching and performance management across both project delivery and engineering teams
- Supporting succession planning, capability development and workforce growth
- Ensuring effective collaboration between PMO and engineering teams
- Establishing, maintaining and continually improving project delivery methodologies, standards, templates and governance frameworks




- Providing strategic oversight of IPTel's project portfolio
- Ensuring projects are delivered on time, within budget and to agreed quality standards
- Monitoring project performance across schedules, budgets, risks, resource allocation and customer commitments
- Developing and maintaining portfolio-level reporting, dashboards and executive reporting
- Providing regular delivery, portfolio and performance updates to senior leadership
- Managing project governance processes, reviews, audits and quality assurance activities
- Ensuring project documentation, reporting and deliverables are accurate, complete and aligned with business standards
- Managing resource planning, workforce capacity and project allocation across the delivery team
- Working closely with technical leads to ensure engineering resources are effectively allocated across customer projects
- Driving consistency in project planning, reporting and delivery practices
- Leading the resolution of project escalations, delivery challenges and customer issues
- Facilitating lessons learned reviews and continuous improvement initiatives
- Identifying and implementing project management tools, systems and process improvements
- Building strong relationships with customers, suppliers, contractors and internal stakeholders
- Owning overall delivery performance across the business
- Driving customer satisfaction and maintaining solid client relationships throughout the project lifecycle
- Monitoring and improving customer experience and project delivery outcomes
- Managing delivery performance against key operational and commercial metrics
- Overseeing project

📌 Head of Delivery (Melbourne)
🏢 IPTEL SOLUTIONS
📍 Melbourne