The BusinessPartner, Legal Operations is the primary connection between the Digital teamand their assigned practice groups

The roleworks closely with practice group leaders and team members to understand theirstrategic and operational priorities, identify opportunities to improve the waylegal services are delivered, and coordinate the resources required toimplement practical improvements.

The rolebrings together legal knowledge, process improvement, technology, projectcoordination and change management. It works collaboratively with the Finance,Business Development, and People and Culture business partners aligned with thepractice groups to address needs that cross functional boundaries.

As a legalpractitioner, the Business Partner also supports the development, governanceand maintenance of the practice groups’ precedents, drafting resources andknowledge assets. The role also has a collegiaterelationship with the other Business Partners working with other PracticeGroups.

Key Accountabilities

Practice Group Business Partnering

- Represent the Digital team in practice group meetings while acting as the voice of the practice groups when in Digital meetings.
- Develop a solid understanding of the assigned practice groups’ strategy, services, clients, work practices, commercial drivers and operational priorities.
- Build trusted working relationships with practice group leaders, partners, lawyers and support teams.
- Act as the primary point of connection between the assigned practice groups and Digital teams
- Engage with stakeholders to identify challenges, opportunities and emerging requirements.
- Assist in translating practice group needs into clearly defined, appropriately scoped initiatives.




- Provide practical advice on legal service delivery, process, knowledge, technology and operational improvement.
- Support practice group planning by identifying legal operations priorities and coordinating relevant contributions from Digital and other business functions.
- Work collaboratively with the other PG Business partners to facilitate cross functional outcomes.

Legal Operations and Continuous Improvement

- Identify opportunities to simplify, standardise and improve legal and administrative processes.
- Coordinate, in conjunction with the Process Optimisation team, the mapping and analysis of current processes, including pain points, duplication, delays, risk and manual effort.
- Work with practitioners and operational specialists to design practical future state processes.
- Develop business requirements, problem statements, options and recommendations for improvement initiatives.
- Coordinate the delivery of agreed legal operations initiatives using resources and expertise from across Legal Service Operations.
- Support pilots, implementation, adoption and ongoing refinement of new processes, tools and ways of working.
- Establish appropriate measures of success and monitor whether implemented improvements deliver the intended outcomes.




- Share reusable processes and lessons across practice groups where appropriate and with other Business Partners

Knowledge, Precedents and Legal Content

- Establish and maintain an effective knowledge management approach for the practice group.
- Coordinate the creation, review, approval, publication and maintenance of precedents, templates, checklists, guidance and other knowledge assets.
- Work with partners, lawyers and subject matter experts to ensure knowledge assets reflect current law, practice and client requirements.
- Monitor relevant legal and procedural developments and coordinate updates to affected precedents, guidance and workflows.
- Identify opportunities to improve the accessibility, consistency and reuse of legal knowledge.
- Support the development of document automation and knowledge-enabled workflows.
- Provide training and guidance on precedents, templates, knowledge systems, drafting standards and relevant tools.
- Promote compliance with the firm’s style guide, precedents guide and drafting standards.

Technology Adoption and Change

- Identify opportunities to use existing or new technology, including AI, to improve legal service delivery.
- Work with Digital specialists to evaluate requirements and develop suitable solutions.
- Represent the needs of the assigned practice groups during the design, testing and implementation of tools and systems.
- Coordinate practitioner input, testing, communications and training as required.
- Monitor adoption and feedback following implementation.
- Encourage effective and responsible use of the firm’s legal technology and knowledge platforms.

Portfolio and Initiative Coordination

- Maintain visibility of legal op

📌 Business Partner (Melbourne)
🏢 Russell Kennedy Lawyers
📍 Melbourne