2x Full-time, fixed term roles perfect for customer service, onboarding and administration professionals

Build your skills in a supportive team with experience colleagues

Enjoy outstanding benefits including wellbeing subsidy, birthday leave, hybrid working, dog-friendly office

Carer Solutions was founded in 2011 with a clear mission to create a much-needed solution for people living with disabilities and their support networks. We pioneered Australia’s first and only Direct Employ model and have since supported thousands of people to employ trusted Support Workers from within their own communities.

We’re seeking an Onboarding & Engagement Coordinator to join our Growth and Innovation team in Melbourne. Based in our Prahran office, you’ll be part of the Community Engagement Support Team, helping Partners (our clients) and their Support Workers get started with Carer Solutions and providing responsive support throughout their journey.

The impact you will drive

As a first point of contact, you’ll respond to enquiries, coordinate onboarding and provide ongoing account support. Your ability to explain information clearly, keep accurate records and follow through will help Partners feel informed, confident and supported.

In this role, you will:

Respond to general enquiries and new Direct Employ enquiries, explaining the model and next steps

Coordinate onboarding, ensuring documentation, required checks and account set up are accurate and completed

Help Partners understand employer responsibilities and their obligations

Manage accounts follow up on outstanding actions and coordinate support when required





Work closely with the broader team, connecting callers with specialist assistance and ensuring clear handovers

Maintain up-to-date CRM records, contribute to agreed service KPIs and support with occasional community events

What makes you a great fit

Experience in customer service, onboarding or administration, ideally within disability, community or employment services

A warm, person-centred approach and the ability to build trusting relationships with people from diverse backgrounds

Strong organisation and attention to detail, with confidence managing enquiries, documentation and competing priorities

Clear communication and practical problem-solving skills, including knowing when to seek assistance and support

Confidence using Microsoft Office and CRM systems, and a willingness to learn the Direct Employ model and relevant employment and NDIS requirements

A current driver’s licence and access to a reliable vehicle are required for occasional travel. You will also need to hold or obtain a Working with Children Check and a NDIS Worker Screening Check.

What you will be part of

At Carer Solutions, you’ll be part of a team working to challenge the status quo in disability support.

Here you’ll find:

Purpose with impact.



See your work directly empower people and communities - doing work that genuinely matters.

Innovation with heart. Shape the future of support in a values-led organisation that's pioneering better ways forward.

Wellbeing that's real. Hybrid working, birthday leave, volunteer leave, $500 wellbeing subsidy, 17.5% annual leave loading, and yes - you can bring your dog to the office.

A collaborative culture. Join a team that celebrates your growth with team lunches, regular milestone celebrations, and a genuine commitment to your development.

Ready to make a real difference?

Apply now. We are accepting application until the close of business 26 October 2026 and may reach out to shortlisted candidates during the advertising period.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an Engagement Coordinator? How much notice are you required to give your current employer? Do you have a current NDIS Worker Screening Check? Do you have Community Support experience? How many years experience in Disability Services do you have? Do you have a current Australian driver's licence?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as an Engagement Coordinator

📌 Hybrid Onboarding (Melbourne)
🏢 Carer Solutions Australia
📍 Melbourne