Job Description

Responsible for food and beverage daily operations, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand's target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.

CANDIDATE PROFILE, Managing Day-to-Day Operations

- Develops a food and beverage operating strategy that is aligned with the brand's business strategy and leads its execution.
- Supervises daily food and beverage shift operation and ensures compliance with all policies, standards and procedures.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Develops and oversees an order and purchase strategy for equipment and supplies.
- Supervises an effective monthly self-inspection program.

Developing and Maintaining Food and Beverage Goals

- Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
- Reviews financial reports and statements to determine how food and beverage is performing against budget.
- Makes recommendations for funding of food and beverage equipment and renovations in accordance with brand business strategy.




- Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department's financial performance.
- Establishes challenging, realistic and obtainable goals to guide operation and performance.

Developing and Maintaining Budgets

- Develops and manages food and beverage budget.
- Monitors the department's actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.
- Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
- Focuses on maintaining profit margins without compromising guest or employee satisfaction.

Leading Food and Beverage Team

- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Serves as a role model to demonstrate appropriate behaviors.
- Develops means to improve profit, including estimating cost and benefit, exploring recent business opportunities, etc.




- Identifies opportunities to increase profits and create value by challenging existing processes, encourages innovation and drives necessary change.
- Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
- Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.

Ensuring Exceptional Customer Service

- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.li? Actually we left
- correctly. Apologies, continue below:
- Reviews findings from comment cards and guest satisfaction results with food and beverage team and ensures appropriate corrective action is taken.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Empowers employees to provide excellent guest service.
- Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.
- Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership.

Managing a

📌 Director Food And Beverage (Melbourne)
🏢 Tasmania
📍 Melbourne