Job Description

Advanced Audio Visual (AV) & Unified Communications (UC)

- Extensive experience supporting enterprise AV, UC, and collaboration technologies in large multinational environments.
- Expertise with Microsoft Teams Rooms, Cisco Webex Room devices, Zoom Rooms, Surface Hub, Lenovo Think Smart, Neat, Poly Studio, and other modern meeting platforms.
- Robust knowledge of SIP, H.323, VoIP, WebRTC, hybrid meeting solutions, and AV integration with Microsoft 365, Exchange Online, Azure AD, and Teams Admin Center.
- Design, deployment, and optimization of meeting spaces ranging from huddle rooms to executive briefing centers and auditoriums.

Executive & Critical Event Support

- Deliver white-glove AV support for executive leadership meetings, board reviews, customer presentations, regulatory discussions, and global town halls.
- Lead AV operations for onsite, remote, and hybrid events across multiple locations.
- Perform technical validation, risk assessment, contingency planning, and command-center coordination.
- Support live streaming, webcasts, recordings, telepresence sessions, and rapid incident resolution with minimal business impact.

AV Infrastructure & Engineering

- Configure, deploy, and maintain enterprise AV infrastructure including DSPs, codecs, control systems, matrix switchers, audio processors, and digital signage.
- Hands-on experience with Crestron, Extron, Q-SYS, Biamp, Shure, Sennheiser, Logitech, and related solutions.
- Perform rack installations, structured cabling validation, endpoint integration, and lifecycle management.
- Troubleshoot hardware, software, firmware,



and network-related AV issues; conduct RCA and problem management for recurring incidents.

Audio, Video & Collaboration Technologies

- Configure and optimize audio DSPs, echo cancellation, microphone tuning, beamforming systems, and wireless audio solutions.
- Troubleshoot latency, jitter, packet loss, interference, and audio quality issues.
- Support LED walls, projection systems, digital signage, interactive displays, and large-format displays.
- Manage video routing, presentation systems, camera tracking, content sharing, and AI-enabled meeting experiences.
- Resolve resolution, EDID, HDCP, synchronization, and signal-distribution issues.

Networking & Security

- Strong understanding of TCP/IP, VLANs, QoS, multicast, DNS, DHCP, and enterprise network troubleshooting.
- Collaborate with network and security teams to ensure AV infrastructure complies with corporate security standards.
- Conduct network analysis, firmware management, vulnerability remediation, and AV device security compliance activities.

Monitoring, Automation & Analytics

- Manage enterprise monitoring platforms such as Cisco Control Hub, Teams Rooms Pro Management, Crestron XiO Cloud, and Logitech Sync.
- Configure proactive monitoring, alerting, reporting, dashboards, and room utilization analytics.
- Analyze AV performance metrics and drive continual service improvements.




- Leverage PowerShell, APIs, and automation tools to improve operational efficiency.

Service Excellence & ITSM

- Conduct preventive maintenance, room certification, technology refresh planning, and lifecycle assessments.
- Maintain room readiness and high availability across collaboration environments.
- Develop SOPs, operational runbooks, knowledge articles, and troubleshooting documentation.
- Manage AV assets within CMDB and asset management systems.
- Handle incidents, requests, changes, problems, and knowledge management activities through ServiceNow.
- Support CAB reviews, governance initiatives, ITIL best practices, compliance, and audit requirements.

Vendor & Stakeholder Management

- Act as the technical liaison among AV vendors, system integrators, facilities teams, and business stakeholders.
- Manage vendor performance, maintenance contracts, escalations, and service reviews.
- Review technical designs, SOWs, implementation plans, and project deliverables.
- Support global AV deployments, office moves, technology refreshes, and infrastructure upgrade programs.
- Support enterprise AV, UC, and collaboration technologies across global locations.
- Support enterprise AV, UC, and collaboration technologies across global locations.
- Manage and troubleshoot Microsoft Teams Rooms, Cisco Webex, Zoom Rooms, and related AV platforms.
- Provide executive-level support for board meetings, leadership meetings, and critical business events.
- Perform meeting room setup, readiness checks, live event support, and incident resolution.
- Deploy, configure, an

📌 Advanced Av Specialist (Sydney)
🏢 Everi Pty
📍 Sydney