The Client

Our client is a non-corporate Commonwealth department responsible for national health support systems.

Role

The team protects the integrity of Australia's system by identifying, preventing and addressing incorrect claiming, fraud and inappropriate practice, while also administering key regulatory functions. Within the team, the Risk Analysis and Systems Branch delivers the data, governance and analytical capabilities that support effective compliance outcomes and informed decision making.

As part of the Branch, the Risk Analytics Section uses advanced analytics, intelligence and data-driven solutions to identify emerging risks, support investigations, improve access to information, and strengthen compliance activities across the Division. The Section develops and maintains risk detection models, data visualisation products, self-service reporting tools, data-matching capabilities, and data sharing pipelines. It ensures accurate, timely and governed delivery of data through ICT delivery partners, while driving growth of data and analytics capability across the team.

Responsibilities

- Lead engagement with business and technical stakeholders to define, validate, document and prioritise business requirements, user stories, features and acceptance criteria. Facilitate user-centred design, co-design workshops and consultations to ensure analytical solutions, applications and business processes align with strategic and operational objectives.
- Lead the analysis, design, documentation and continuous improvement of current and future-state business processes, ensuring solutions improve operational effectiveness, support organisational change and establish consistent practices across the Division




- Translate complex technical concepts into clear business language, enabling informed decision-making across diverse stakeholder groupsTesting, Solution Assurance and Delivery Support
- Oversee user acceptance testing activities, including the development of testing strategies, validation frameworks, test scenarios and business sign-off processes.
- Ensure solutions meet business requirements, quality standards and operational needs prior to implementation and support the successful transition of solutions into business operations.
- Develop and maintain effective relationships with stakeholders across all APS levels, ICT delivery partners and external providers.
- Prepare and deliver presentations, workshops, briefings and written communications tailored to stakeholder needs and communication preferences.
- Provide strategic advice, negotiate outcomes and influence decision-making to support the successful delivery, adoption and ongoing management of business and analytical solutions.
- Utilise digital and manual platforms, including DevOps, Microsoft 365 and other business tools, to document, prioritise and manage business requirements, user stories, features and product backlogs.
- Maintain detailed tracking of technical issues, dependencies, decisions and progress across business and ICT teams, providing explicit business-level explanations, reporting and visualisations to stakeholders.




- Lead complex engagement with ICT delivery partners to ensure delivered ICT solutions, technical documentation and supporting artefacts are fit-for-purpose and aligned with approved business requirements.
- Act as the key liaison between business and technical teams, facilitating collaboration and ensuring business needs are fully understood and represented throughout the delivery lifecycle.
- Lead complex work programs and project streams by planning and scheduling activities, managing risks, issues, dependencies and competing priorities, and contributing to governance processes and status reporting. Collaborate with project teams to identify and implement mitigation strategies, support decision-making and ensure successful project outcomes.
- Promote best-practice business analysis, agile delivery, governance and project delivery approaches across the Division. Drive continuous improvement in business analysis practices, documentation standards, stakeholder engagement and delivery methodologies to support organisational capability uplift and sustainable outcomes.

Key Capabilities

- Demonstrated ability to lead complex business analysis activities, including eliciting, documenting and prioritising business and functional requirements, user stories and solution designs; facilitating process mapping activities; and translating strategic, policy, operational and technical requirements into clear business outcomes and implementation approaches that support organisational priorities.
- Highly developed stakeholder engagement, facilitation and negotiation skills, with the ability to build trusted relationships, manage competing priorities and achieve cons

📌 Business Analyst (Melbourne)
🏢 Calleo
📍 Melbourne