Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers—people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Your Role

Gallagher Bassett are currently seeking a Senior Liability Claims Consultant to join our team in Brisbane or Sydney. This role will be offered on permanent full-time basis with flexible hybrid working arrangements to be agreed.

As the Senior Liability Claims Consultant, you will have exposure to all General Insurance Liability lines in addition to Property and Motor claims, and you’ll be looking to solidify your career within our Global Brand.

How you'll make an impact

You will add value to Gallagher Bassett across the following:

- Manage a portfolio of liability claims end to end,



from a General Liability perspective
- Interpret public liability and professional indemnity policy wordings and apply accurately
- Provide advice to insurer clients on indemnity, liability, quantum, reserving and settlement
- Liaise with various third-party providers including solicitors, loss adjusters, brokers and barristers
- Settle claims within client service instructions, company guidelines and delegated authority
- Attend client meetings where applicable (some after hours with the UK)
- Achieve monthly KPI’s as designated by management
- Comply with legislation such as Insurance Code of Practice and other relevant legislation / regulations and policy requirements
- Resolve complaints in accordance with company guidelines
- Identify potential fraud/recovery indicators for claims where applicable
- Payment approval responsibilities
- Train and mentor claims consultants within the team
- Help with QA requirements including regular file audits of colleagues

About you

We’re interested in hearing from people who possess:

- At least 5 years of Claims experience in public liability and/or professional indemnity Industry specific ANZIIF qualifications (desirable)




- 5 years plus Personal Injury experience (desirable)
- Medical malpractice, Professional Indemnity, and Cyber experience would be advantageous
- Experience working with Lloyds of London
- Focused on customer / client outcomes
- Strong Negotiation skills
- Excellent customer service skills;
- Excellent communication and interpersonal skills
- PC literate – Database and Microsoft Office
- Time management and organisational skills
- A team player that has the ability to coach and mentor fellow peers

Compensation and advantages

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave

Other benefits include

- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway – discount offers at over 350 retailers
- And more...

What we can offer you

- Flexible work arrangements – including some WFH
- Paid Parental Leave
- Excellent working environment – our team at GB i

📌 Senior Liability Claims Consultant (Brisbane)
🏢 Arthur J. Gallagher (Ajg
📍 Brisbane