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Recovery Officer – Remote

3001 Melbourne Caitlin's Business

Posted 2 days ago

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Job Description

Summary:

As a Recovery Officer in our Property Recoveries team, you will play a crucial role in managing pre-litigated recovery claims for damages to our customers’ property. This entry-level position is ideal for individuals looking to start their career in the financial services industry, specifically within claims management. You will investigate incidents and pursue resolutions that balance commercial interests with customer satisfaction and legal considerations.

Responsibilities:

- Manage a portfolio of property recovery claims from initiation to resolution.
- Issue tailored written demands to third parties, clearly outlining liability based on the unique facts of each case.
- Conduct outbound calls to third parties and insurers to pursue recoveries.
- Review technical reports (e.g., building, plumbing, electrical) to assess liability.
- Confirm quantum by matching quotes to invoices and verifying documentation of damage.
- Use internal and external tools to locate contact and insurance details.
- Negotiate and resolve disputes regarding liability and quantum.

Qualifications:





- Bachelor’s degree or equivalent experience preferred but not mandatory.
- Entry-level experience in customer service or claims management is desirable but not required; training will be provided.
- Strong communication skills, both verbal and written, with an ability to articulate complex information clearly.
- Basic understanding of property insurance principles is advantageous but not essential; willingness to learn is key.
- Proficient in using Microsoft Office Suite (Word, Excel) for documentation purposes.

HumanAbility is a Jobs and Skills Council for the health, human services, aged care and disability, sport & recreation and early childhood industries.

HumanAbility’s objective is to advance education by supporting skills and workforce development for the above specified industries. It is a values-based organisation, that is not-for-profit, industry-owned and led, that is contracted by the federal government.

We have an opportunity for a Communications Coordinator to join us on a full-time basis in an ongoing capacity subject to funding (currently funded until mid-2028). The role may be located anywhere in Australia and will involve travel with overnight stays for organisation meetings, stakeholder meetings, workshops, and industry events.

About the position





HumanAbility is seeking a skilled and dynamic Communications Coordinator to support the creation and delivery of communications about our work.

The Communications Coordinator will work with the Senior Communications Advisor and other members of the Communications team to plan, draft and create transparent, concised and compelling communications about HumanAbility’s projects and work.

You’ll work on internal and external communications including our website, newsletter, events and social media channels.

This position will also assist the wider Communications team as required and will at times be required to liaise with a range of contractors, such as graphic designers, videographers, and website developers.

Key Accountabilities

- Identify, plan and create content for HumanAbility’s communications channels, including social, digital and newsletters
- Translate complex technical, policy and workforce content into plain English that suits the target audience
- Draft communication materials with clarity, accuracy, and consistency
- Ensure all content is accessible and appropriate for diverse audiences, including industry stakeholders and the public
- Work closely with other teams as directed to align communications across our sectors
- Assist in the development or commissioning of multimedia content, including videos and graphics, as required
- Observe and followwork health, safety and wellbeing policies and guidelines

Qualifications and Experience

- Tertiary qualifications in communications, journalism or similar or demonstrated equivalent exper

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