The Suspension Technician 2 is responsible for the repair/service of FOX/Marzocchi Bicycle suspension products as well as Easton/Race Face componentry. This includes but is not limited to:

Suspension Servicing and tuning, including OEM products.

Change the tune of a suspension product based on the recommendation of a Service Writer, Lead, Supervisor, or Manager.

Ensure timely repairs to meet KPI’s.

Inspect, clean, and repair Fox, Race Face, Easton & Marzocchi products to factory standards.

Maintain a clean and organised work area.

Reporting to the Service Manager of any issues over and above the standard service.

Position Responsibilities:

- Complete tear down and rebuild of FOX, Race Face, Easton & Marzocchi bicycle products.
- Clean and inspect all internal and external assemblies for wear or damage.
- Understand technical problems effectively through proper analysis, evaluation and diagnosis.
- Contact Service Writer/Service Manager if repair will cost more than original estimate given to the customer.
- Ensure proper function and quality standards set by FOX, Race Face, Easton & Marzocchi on all repairs.
- Follow all processes and procedures that are in effect for the operation of the department.
- Maintain a safe work environment by adhering to all safety regulations within the department.

Specific Knowledge, Skills or Abilities Required:

- Ability to use tools properly without causing harm and damaging products.
- Good communication skills to explain in detail mechanical problems with product.
- Understand and execute detailed instructions given by Supervisor/Service Manager.
- Ability to read technical drawings/ engineering documents.
- Good computer skills.



Ability to use database for part searches, etc.
- May be asked to travel or participate in FOX, Race Face, Easton & Marzocchi events out in the field.
- Ability to work within a fast-paced and team-oriented environment and meet productivity and quality goals.
- Able to work autonomously and initiative under direction of management team whilst being an integral team member.
- Need to be highly organised and proactive.

Position Qualifications:

Experience:

2-3 years of experience as factory technician or other role where suspension maintenance or service of technical products is performed.

Previous experience on FOX products preferred.

- Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.
- Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.
- Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect.
- Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.
- Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals,



constraints and risks.
- Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development.

In the first 12 months, successful candidates will:

- Independently service a broader range of aftermarket and OEM suspension products, perform product tuning, read engineering drawings, and use specialised tools and technical equipment.
- Demonstrate strong product knowledge, resolve technical challenges, provide accurate repair estimates, and consistently meet productivity and quality expectations.
- Support outdoor events, share technical knowledge, assist current employees, and contribute to customer satisfaction and continuous improvement.

In 12 to 24 months, successful candidates will:

- Perform factory level service across all aftermarket and OEM suspension products, including complex repairs and custom tuning, using comprehensive product knowledge, engineering drawings, and advanced test equipment.
- Demonstrate advanced diagnostic and problem solving skills, maintain exceptional quality standards, and provide technical expertise to support service operations and customer satisfaction.
- Mentor other technicians and customer service staff, support new product development and cross functional collaboration, and serve as a technical leader within the service centre.

Work Environment and Physical Requirements:

- May require walking, standin

📌 Suspension Technician 2 (Parramatta)
🏢 FOX Factory
📍 Parramatta