Run Stronger. Evolve Faster. Perform Smarter with NRI

Ready to shapewhat’snext?At NRI, we turn technology into intelligence, delivering solutions that drive measurable business outcomes. Join our team of 3,500+ local experts backed by a global network of 16,000team membersand work on projects that truly make a difference for Australia’s leading organisations.

Our Managed Services team ensures businessesoperateat peak efficiency, resilience, and scale. Join us to manage and optimise IT landscapes for leading organisations, delivering seamless, reliable, and measurable outcomes every day.

We are looking for a senior Technical Delivery Manager to act as the primary operational owner for end-to-end delivery of technology managed services across AWS, Azure, M365, Storage and Backup, maintaining delivery excellence across domains.

What you’ll do

Delivery Excellence & Governance

- Establish and lead a structured governance cadence, such service reviews, operational dashboards, SLA/KPI reporting, and continuous improvement forums, with your team, business stakeholders and service owners.
- Coordinate workload and priorities across multiple application groups, resolving cross-functional dependencies and ensuring alignment with business-critical timelines and outcomes.
- Partake in major incident (P1/P2) coordination, ensuring rapid restoration, clear communication, and thorough post-incident reviews that feed into problem management and preventative actions.
- Oversee execution of minor enhancements, patching, upgrades, and lifecycle activities across the technology & infrastructure portfolio, ensuring risk, compliance, and audit requirements are met.

Team Leadership & Capability

- Manage capacity planning, performance,



and succession coverage within the team, ensuring the right skills and coverage for current and upcoming demand, helping to identify areas of upskill in alignment with evolving customer requirements.
- Promote adoption of modern engineering and delivery practices (such as DevOps, AI and automation, observability) to improve throughput, quality, and predictability.

Delivery & Stakeholder Management

- Partner with business owners and product stakeholders to understand needs, translate priorities into delivery plans, and manage demand intake, prioritisation, and resourcing across the portfolio.
- Manage multiple concurrent small-to-medium initiatives and enhancements, tracking milestones, dependencies, risks, and issues to ensure on-time, on-budget delivery.
- Serve as the primary interface to stakeholders and service owners, providing clear, timely updates on progress, risks, and service performance, and managing expectations across time zones and functions.
- Coordinate with Applications, ITSM, Security, Service Desk, Internal Client teams and third-party vendors to ensure seamless service, effective handovers, and integrated resolution of cross-domain issues.

Continuous Improvement & Efficiencies

- Drive proactive improvements across the Cloud and Infrastructure landscape, including automation of routine tasks, performance tuning,



defect reduction, and standardisation of support and delivery practices, leveraging AI-enabled workloads and capabilities.
- Lead problem management and root cause initiatives to reduce recurring incidents, improve stability, and enhance user experience.
- Leverage delivery metrics (cycle time, lead time, change failure rate, SLA attainment, ticket aging, etc.) to identify bottlenecks and target improvement efforts.
- Engage with broader NRI domains and expertise to contribute to and leverage capability resulting in time, quality, or cost improvements.

What we’re looking for

- 10+ years’ experience in technology delivery and managed services, including 5+ years in a leadership role overseeing multi-disciplinary teams (data, integration, applications, cloud) with direct people management responsibility.
- Experience managing a client on modern cloud transition
- Proven track record of owning end-to-end service delivery across BAU support and change, with strong accountability for SLAs, KPIs, customer satisfaction, and continuous improvement in a managed services or outsourcing context.
- Demonstrated ability to design and run service governance: operational dashboards, SLA/KPI reporting, service reviews, major incident oversight, and problem management that drives measurable stability and efficiency gains.
- Excellent stakeholder management and communication skills, with experience working alongside senior business leaders, product owners, and executive stakeholders, with the ability to present clear, evidence-based status, risks, and options.
- Robust capability in demand and portfolio coordination: prioritising

📌 Technical Delivery Manager (Melbourne)
🏢 NRI Australia & New Zealand
📍 Melbourne