About Us

At Datacom, we combine technology,expertise, and talented people to helporganisationsthrive in a rapidly changing world. As one of Australasia’s leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

Whetherwe’resupporting governments, enterpriseorganisations, or growing businesses,we’recommitted to creating meaningful outcomes for our customers, communities, and each other.

About the Role

This is an excellent technical opportunity, joining a fantastic team of peers with opportunity to take your career to new heights You will be part of our extensive Intelligent Workspace team, who support each other working collaboratively across locations.

The Mobility Services team helps companies by supporting their environments day to day and recommending best practises to follow and implement. The team designs, builds and supports solutions end to end allowing our customers to switch to modern managed solutions and support them along the way in conjunction with other Datacom groups.. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative.

As a Mobility Specialist, you will manage the day-to-day operations of the Customers EMM systems with minimal direction; and you will have a focus on ensuring an exceptional customer experience to Datacom’s EMM customer base.

What You Will Do

As Mobility Specialist, you will be responsible for but not limited to:

- Using tools and processes to deliver services to customers in accordance with SLAs
- Be available to travel to Datacom, customer sites and conferences




- Using tools and processes to deliver services to customers in accordance with SLAs
- Operational support of customer systems including proactive monitoring of systems, assisting with incident resolution, performing standard and non-standard changes
- Identification of inefficient procedures or processes and suggesting improvements for implementation
- Produce accurate, concise, and timely reports as required
- Provide “on-the-job” training, guidance, and assistance to less experienced Datacom staff to ensure overall competence in the company continually improves
- Creating efficiencies to enhance our ability to support the customers environment.
- Take responsibility for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof-of-concept management, and training of Datacom support staff.
- Creation of design documents (HLD, DDD and LLD)
- Build customer workplace using Microsoft Endpoint Manager (Intune)
- Build customer environment using Omnissa WS1
- Build customer environment using MobiControl
- Configure Apple Business (VPP and MDM Servers)
- Assume the role of technical leader or design engineer in deployment/refresh projects as required.
- Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)




- Identification and escalation of perceived poor practice or inefficiencies
- Ensure all systems are built to agreed processes and design (EG: Build guides)
- Provide technical leadership for major incidents
- Validate and assist in the maintenance of the client’s risk and issues registers
- Complete time recording processes for work performed as required
- Provide governance to all implementations and changes affecting iOS and Android OS devices
- Provide governance to all implementations and changes affecting the Google Chrome OS device environment
- Provide device support to meet customer demands for the resolution of incidents, problems and change service requests as well as business improvement initiatives
- Document Risks and Issues in the technologies supported, this includes product lifecycle and support.
- Assist with, and drive the identification and implementation of shift left initiatives
- Daily checks and monitoring – as required
- Monthly reports - Provide data and analysis of the data as requested
- Documentation – Provide and maintain documentation of systems and services
- Provide Regular and relevant updates to the records of Support and Problem Management processes
- Ensure all tickets are up to date with detailed descriptions of actions taken and information in a timely manner
- Efficient and effective use of the call management system(s) for assigned customers

Customer Satisfaction

Ensure outstanding levels of customer satisfaction by demonstrating the following:

- Timely responses to customer queries
- Professional verbal and written communication
- Attendance to, and active participation in internal/customer meetings
- Follow-up on assigned ac

📌 Mobility Specialist (Sydney)
🏢 Datacom
📍 Sydney