Copilot said:

As at 2026, if I were briefing a candidate on what the Services Australia role is likely supporting, I would focus less on legacy gateway environments and more on the agency's ongoing network and security modernisation program.

Known Services Australia Network & Security Transformation Themes

Telecommunications Services Program (TSP)

Services Australia commenced a significant telecommunications transformation program to replace its legacy network setting, including the move to a modern SD-WAN architecture and managed network services model. The program supports Services Australia and several partner government agencies. [itnews.com.au], [innovationaus.com], [techpartner.news]

Secure Access Service Edge (SASE) & Zero Trust

Services Australia adopted a number of Zscaler technologies as part of its security transformation strategy, including:

- Zscaler Internet Access (ZIA)
- Zscaler Private Access (ZPA)
- Secure Access Service Edge (SASE)
- Zero Trust Network Access (ZTNA)

The objective was to move away from traditional VPN and centralised gateway models toward cloud-delivered security and direct internet access. [itnews.com.au], [innovationaus.com]

Network Security Infrastructure Modernisation





Transformation activities include:

- Enterprise WAN replacement
- SD-WAN deployment
- Network refresh and modernisation
- Secure internet access transformation
- Branch and remote workforce connectivity
- Network service transition and operational handover
- Removal of legacy network dependencies and internet gateway bottlenecks [techpartner.news], [itnews.com.au]

Cyber Security & Resilience

Services Australia's 2026 strategy specifically references the need to continue strengthening cyber security capability and resilience in response to evolving threats and new technologies. [servicesau...lia.gov.au]

What This Means for Candidate Alignment

The strongest candidates for the role will typically demonstrate direct experience with:

- SD-WAN
- SASE
- Zscaler ZIA / ZPA
- Zero Trust architectures
- Gateway modernisation
- Enterprise WAN/LAN transformation
- Fortinet / Cisco firewall programs
- Network segmentation
- Secure connectivity
- Production transition and operational readiness
- Change governance and CAB processes
- Large Government or highly regulated environments

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