About Keolis

The G:link is operated and maintained by Keolis Gold Coast (KGC). Keolis Gold Coast is the proud subsidiary of Keolis Australia and New Zealand, a leading private provider of multi-modal public transport in Australia.

- Competitive pay starting at $45.16 per hour then $48.16 per hour after 6 months of experience. Superannuation and penalties on top of these rates
- Exceptional job security
- Salary Packaging (inc. salary sacrificing additional superannuation and novated car leasing);
- Education and learning opportunities;
- Employee Assistance Program (for employees and immediate family);
- Reward & Recognition (inc. years of service, employee of the year, birthday celebrations);
- Health & Wellness Programs (inc. team challenges, Fitness Passport);
- Flexible work options (including Paid Parental and Adoptive Leave);
- Free onsite parking;
- Enjoy a great work life balance on the Gold Coast

Our Culture

What makes working with us so special is our culture, one that embraces our KGC core values (We Care, We Imagine, We Commit) and shared commitment to the development of high performing natural leaders within the organisation. We are proud to recruit, train and retain the most talented professionals on the Gold Coast, who share our customer (Think Like a Passenger) and safety focused (Zero Harm) approach. Our staff are at the core of what we do, and by cultivating the right workplace and values, we have an engaged workforce with a sense of team spirit throughout the Company.

Position Purpose:

Reporting to the Operations Manager/Supervisor on shift, the Regulator is responsible for ensuring the Gold Coast Light Rail network is performing to world class standards of light rail operation,



by maintaining and developing operational strategies and processes. Monitoring and actioning events in the day to day operations of the system and delivering a safe and efficient service to ensure minimal disruption to services and passengers. Ensure process and procedures are followed to minimise KPI impacts by actioning defects and service delays in a timely manner while maintaining safety as the top priority at all times.

Position Responsibilities:

- Managing service performance within operational, emergency, and incident response plans & procedures;
- Collection of evidence such as CCTV and other Data and chain of custody process;
- Logging defects and unplanned events and reporting to maintenance, technical and cleaning teams where required to ensure KPI requirements are met;
- Assist/liaise with coordinating resources including all departments and subcontractors, OCC staff, drivers, and customer service staff and ensure all legislation, EBA and fatigue requirements are met where relevant;
- Monitor safety and security of the depot and alignment via CCTV and help points;
- Perform all duties in the OCC when required; Regulator, Line Officer, Network Liaison Officer, KGC Commander;
- Perform duty of LRVO when required on the network (and to maintain competency);
- On-site incident response,



attending to incident and coordinate incident recovery as KGC Commander;
- Remote Management of basic SCADA Commands for energisation;
- Completion of Daily station checks, including reporting, logging, and filing;
- Assist with and as required reviewing and updating of operational procedures, policies, and work instructions;
- Assisting with the development of new OCC staff and LRV Operators through shadowing and mentoring;
- Liaising with other departments and contractors to ensure GCLR assets remain in good working order, safe and presentable;
- Assist with reception duties such as answering the phones and depot visitor access when reception is unattended;
- Assisting with review of Special Event Timetables, Duty Cards, Run sheets and Operational documents;
- Remain up to date with all training requirements;
- Other duties as reasonably requested, working as part of a team in the OCC will include supporting fellow co-workers and departments where required.
- Work as a Rail Safety Worker Category 1;
- Proven knowledge in Microsoft Word, Excel, and PowerPoint;
- Preferred: Two years’ experience in the transport industry, either in a control centre environment or as a driver;
- Essential: Certificate III in Light Rail Driving or equivalent or be willing to obtain a Certificate III in Light Rail Driving or equivalent.

Profile Requirements:

The OCC is the central point of contact and control for the live operations of the Gold Coast Light Rail. Working in this real‑time environment requires quick thinking, the ability to work under extremely stressful situations while remaining calm and respectful at all times as all business areas will be working off the OCC gui

📌 Part Time Regulator (City of Gold Coast)
🏢 KEOLIS
📍 City of Gold Coast