Senior M365Cloud Specialist Infrastructure Engineer

Must be able to obtain Negative Vetting Level 2 security clearance.

Location: QLD/ACT/VIC/NSW/SA (Hybrid).

RFQ Details

- RFQ ID: LH-08210

- Agency: Department of Home Affairs

- Closing Date: Wednesday, 21 October 2026 • 11:59pm, Canberra time

- Estimated Start Date: Monday, 23 November 2026

- Initial Contract Duration: Contract to 30 June 2027.

- Extension Term: 12 months

- Number of Extensions: 2

- Experience Level: Senior - EL1 equivalent

- Security Clearance: Must be able to obtain Negative Vetting Level 2

- Location of Work: QLD, ACT, VIC, NSW, SA

- Working Arrangements: Hybrid. Flexible working arrangements may be considered, subject to approval per the Department’s operational needs and ICT Contractor Working from Home Guidelines. Contractors must be able to attend an office when required or directed to meet operational, project, security, governance or business needs. Work from home costs (eg travel, accommodation, utilities, equipment) are the contractor’s responsibility.

- Maximum Hours: 40 hours per week

Job Details

Infrastructure Engineers implement, manage and retire the infrastructure (including physical, virtual, networking and cloud infrastructure) that supports digital services.

Key Duties and Responsibilities

- Administering, supporting and optimising the Department’s Microsoft 365 environment, including Microsoft Teams, SharePoint, Microsoft Purview and Microsoft Copilot;
- Investigating, troubleshooting and resolving complex SharePoint and Microsoft 365 technical issues, providing practical solution options and clear advice to stakeholders;.
- Supporting the implementation,



configuration and validation of Microsoft 365 services to meet business, operational, security and governance requirements;.
- Monitoring platform performance, availability, service health and Microsoft 365 change notifications, assessing organisational impact, risks and required actions;.
- Implementing and maintaining Microsoft 365 security, compliance and Microsoft Purview governance controls, including information protection, retention, audit, data loss prevention and reporting capabilities required;.
- Possess proficiency with PowerShell and automation for M365 administration;.
- Developing and maintaining technical documentation, knowledge articles and operational procedures, and ensuring they are stored in the department’s recordkeeping repository;
- Providing technical advice and guidance to project teams, business representatives and support staff;
- Supporting the delivery of new Microsoft 365 capabilities and transitioning services into business-as-usual support;
- Monitoring the Microsoft 365 Message Centre and proactively assessing upcoming changes, feature releases and deprecations to determine organisational impact, risks and required actions;.
- Identifying and implementing service improvements that enhance reliability, security, supportability,



operational efficiency and user experience;.
- Performing operational support activities, including incident, problems, change, release and knowledge management, in accordance with departmental processes and service management practices;.
- Contributing to knowledge sharing, capability uplift and continuous improvement activities within the team;
- Liaising with project teams, business stakeholders, vendors, service providers and other ICT teams to support service delivery and project outcomes.

Specified Personnel will be expected to transfer skills and knowledge to departmental staff and ensure appropriate documentation is stored in accordance with the Department’s recordkeeping policy and practices.

The Specified Personnel will also be responsible for producing the following deliverables, including but not limited to:

- Solution designs and implementation plan for Microsoft 365 services
- Configuration, testing and validation documentation
- Operational procedures and support guides
- Technical training and knowledge transfer materials
- Microsoft 365 knowledge base content, including:
- Standard operating procedures
- Support and troubleshooting guides
- Configuration and administration documentation
- Service improvement and knowledge articles
- Implementation, migration and transition plans where required
- Status reports, risk assessments and technical recommendations
- Handover documentation to support ongoing operations and service continuity.

All deliverables performed by the specified personnel must:

- be performed or delivered promptly and without delay i

📌 Senior Infrastructure Engineer –Multiple locations (Australia)
🏢 Pinaka Technology Solutions
📍 Australia