At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Your Role

Working with the Leadership and Management team this role will see you provide day-to-day leadership and technical mentoring to your team ensuring the delivery of a cost effective, professional and customer focused claims service, while developing staff and implementing quality initiatives. This role has a significant focus on leadership, customer service and continuous improvement.

This position will be offered on a permanent full-time basis with WFH flexibility.

You will add value to Gallagher Bassett across the following:

- Ensure the claims team delivers exceptional Customer Service in a manner that upholds the SIRA Customer Service Principles




- Manage the day to day operations of the Specialty Claims team – a hybrid portfolio of claims consisting of Medical Negligence, Historic Abuse and other claims
- Ensure the delivery of cost effective, professional and customer-focused claims service
- Lead quality assurance activities, including audit results, data integrity, process refinements
- Lead Tier 1 activities and drive continuous improvement initiatives and prevent any recurring or systemic incidents
- Manage team performance in line with team targets and service level agreements
- Ensure appropriate team capability with effective recruitment and staff development planning
- Provide day-to-day management and technical expertise to the team
- Manage approvals outside of team delegations in relation to payments, letters, declinatures, mediations, etc

We’re interested in hearing from people who possess:

- At least 7 years insurance experience with 3 years management experience over your insurance career
- Robust technical expertise in General Liability, Historic Abuse and/or Professional Indemnity claims handling
- Ability to build and develop business relationship with clients and Service Providers
- Ability to comply with relevant state legislation
- Insurance policy interpretation skills
- Strong level of interpersonal skills
- Commitment to quality and accuracy




- ANZIIF Executive Certificate in General Insurance Claims or AQF Diploma of General insurance or industry equivalent (desirable)

What we can offer you:

- Flexible work arrangements – including WFH
- Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working workplace which is built around great team support and rewarding opportunities
- Exciting career – as our Company grows, so do the opportunities for our people
- Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
- Service recognition awards and employee assistance program for yourself and immediate family members
- A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
- Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers)
- Reproductive leave
- Birthday Club - have a day off during your birthday month as a gift from GB

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on you

📌 Team Leader (Sydney)
🏢 Gallagher AJG
📍 Sydney