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Client Relationship Manager

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Job Description

Job Description

Foster the relationship. Grow the account. Create the next opportunity.

TVH is looking for a Client Relationship Manager to work directly with our Chief Growth Officer, taking ownership of key national customer relationships and the commercial opportunity that sits within them.

You’ll have an established portfolio to work with, but maintaining the status quo isn’t the brief. You’ll stay close to account performance, understand your customers’ priorities and identify where stronger relationships can translate into broader commercial outcomes.

That might mean extending an existing contract, introducing another TVH service, expanding into a new location or opening a conversation elsewhere within a customer’s organisation.

You’ll be trusted to represent TVH at a senior level, navigate escalations and bring together Operations, Customer and Sales to protect performance while positioning the relationship for what comes next.

ROLE REQUIREMENTS

What you’ll be doing

- Owning and growing relationships across a portfolio of national customers
- Leading senior customer conversations, contract reviews and escalations




- Maintaining visibility of account performance, risk and customer outcomes
- Working across Operations and Customer teams to drive consistent national delivery
- Developing account strategies focused on retention, performance and growth
- Identifying opportunities across additional services, sites, states and business units
- Managing contract extensions and progressing larger opportunities with Sales

What you’ll bring

- Proven experience managing significant B2B customer or account relationships
- Confidence engaging and influencing senior customer stakeholders
- Strong commercial acumen and an understanding of account performance
- Experience identifying and growing opportunities within existing accounts
- Ability to interpret performance data and turn it into meaningful action
- Strong stakeholder management across multiple teams and locations
- Experience in technical services, facilities, maintenance or a similar environment

Why TVH?

TVH is a 100% Australian-owned national technical services business with more than 20 years of industry experience. We deliver solutions across HVAC-R, HVAC Hygiene, Fire, Electrical, Hydraulic and associated services, supporting customers across commercial, industrial, government, healthcare, education, mining and marine sectors.





You’ll have established customer relationships to work with, a national service capability behind you and the prospect to influence how some of our most important partnerships perform and grow.

If you’re at your best when you know your customers well enough to see the next opportunity before it lands in your inbox, we’d like to hear from you.

At Auror, we’re empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 12 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK. Auror is connecting people and intelligence to reduce crime. We’re using technology for good.

Our mission is clear: reduce violent retail crime by 50% in 5 years. It's an ambitious goal - and one we believe is achievable. In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

We're also embracing the potential of AI to supercharge our impact - whether that's enhancing the way we detect trends, support our customers, or improve internal workflows. As a company, we're committed to responsibly incorporating AI into how we work and what we build, and we encourage all Au

📌 Strategic National Accounts Lead (Melbourne)
🏢 IBISWorld
📍 Melbourne