Paraplanning Specialist — Sydney

Location Sydney, office-based

Team Australia GTM

Reports to Head of Growth

Compensation $80-95k + super, dependent on applicant.

Designing the future of your profession

If you have ever written a statement of advice, reviewed one for compliance, or been tasked with collating all the material for your practice’s document templates, you already know where the week goes. You also know that nobody outside the profession has ever seriously asked you how it should work.

We are asking.

Advice documents are the profession’s output. They are also where its capacity quietly disappears — in rewrites, in version control, in the gap between what the adviser said in the room and what finally lands in the file. Every hour spent there is an hour not spent with a client, and it is a large part of why advice in this country is rationed to the people who can afford to wait for it.

This role is for someone from inside advice who wants to stop producing those documents one at a time and start designing the system that produces them.

The work runs at two levels, and you will do both.

For individual firms. You review, edit and build the templates a firm depends on, and configure the company knowledge that makes the output sound like them. You take a newly signed practice from an empty environment to one their paraplanners trust.

For the product. Every problem you solve for one firm is a candidate to be solved for all of them. You will spot the patterns, work out which fixes belong in a single template and which belong in the product itself, and help build the scalable solutions — standards, starting templates, reusable structures — that mean the next hundred firms never hit the problem at all.



Few people in advice ever get to work at that level.

We are looking for a paraplanning expert that has excellent attention to detail and is driven by autonomy. This is a role with a lot of surface area and very little hand-holding, and the proactive half only happens if you make it happen. You need to be comfortable in two very different conversations: with technical leads internally, where you are the person who can say precisely what the output must do and why the current behaviour falls short; and with client stakeholders (advisers, paraplanners, licensee leadership) where you are the person who can explain why a template is built the way it is.

About Marloo

Australia has a financial advice problem. There are far too few advisers for the number of people who need advice, and the ones we have spend a large share of their week on admin instead of clients. That gap is why advice is expensive, why it is rationed, and why most Australians never get it.

Marloo is an AI partner built for Australian financial advisers and their practices. We go beyond taking the administrative weight off advisers so they can serve more clients, better. We're backed by Australia's largest VC, Blackbird Ventures, and we're growing quickly.

The role

You own how a firm's Marloo environment is built,



and how well it holds up once real client work runs through it. Templates and company knowledge together decide whether a firm's documents come out ready to review or ready to rewrite.

Day to day, the work arrives two ways.

Reactive. Customers raise tickets when a template is not doing what they expected. You interpret what they are actually describing — which is rarely what they wrote — diagnose whether it is the template, the knowledge, the input or the product, and make the amendment. Advice experience is what lets you read a complaint about a missing risk disclosure and know exactly which section broke.

Proactive. You get ahead of it. You train firms on what a good template looks like, run best‑practice sessions with their paraplanners and advisers, and turn what you learn from tickets into standards, guidance and reusable templates that stop the same problem recurring across the customer base.

You will work day to day with customer success and customer support, and directly with product, engineering and the go‑to‑market team. You are the person in the building who knows what the output has to look like and why.

What you'll do

- Build and edit templates. Construct document templates from scratch and repair existing ones so they produce complete, compliant, well‑structured advice documents every time.

- Configure company knowledge. Set up the firm‑specific context — approved language, process, preferences, house positions — that makes a firm's documents read as theirs.

- Implement and onboard. Take a newly signed firm from empty setting to genuinely live, working alongside the account owner and customer success.

📌 Implementation Specialist (Sydney)
🏢 Marloo
📍 Sydney