Job Description

Job Brief:
Position: Duty Manager
Location: Sydney
Job type: Full Time | 38 hours/week
Salary Range: 76515 to 80000 AUD

Kimpton Hotels & Restaurants is all about heartfelt human connections. We are industry pioneers – having trailblazer the boutique concept in the USA in the 1980’s. Our mission is to be the world’s most loved boutique hotel and restaurant company, and we know that achieving that starts with our employees. People who join the Kimpton family are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities. Our unscripted approach to luxury boutique hospitality and providing unique, personal experiences is the hallmark of our brand, and our colleagues are passionate, entrepreneurial individuals that bring this culture to life. Trust us – you’re going to love it at Kimpton as much as our guests do.

Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.

Here, you can:

Be Yourself: Who you are is who we are so bring the real you The best and ever-improving version of you. Bring your background, your personality, your individuality, your creativity. It’s those just-you qualities that make it more personal for you, and our guests.

Lead Yourself: We support you, and you support we. We trust you to give it your all, take initiative, do right when no one’s watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow and continually improve at whatever you do.

Make it Count: As long as we’re here, why not make lives better? Yours and our guests.



We care for both, and we pursue every chance we can to create a ridiculously personal experience (aka. A Kimpton Moment) every day. That focus and passion gives our work meaning. What you do matters. You .

Job Overview:

As the Duty Manager, each shift you will drive the overall engagement and product quality of the operation to maximise performance, profitability and return on investment by creating a positive and productive work setting. You will ensure superior guest service is delivered and that compliance with quality and brand standards are maintained. You will support in establishing quality, guest service standards, as well as adhere to Kimpton IHG brand standards and True Hospitality Service, alongside the local government regulations concerning hotel emergency procedures, safety, and any other regulatory requirements.

Duties and Responsibilities:

GUEST EXPERIENCE

- Communicates with the Assistant Front Office Manager and Director of Rooms on all matters affecting guest service and hotel operations.
- Provides functional assistance and direction to all departments.
- Cooperates, coordinates and communicates with other hotel departments as required.
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
- Responds to guest needs and resolves related problems.




- Supervises and directs Front Office colleagues.
- Supports and assists Front Office and all departments at as needed.
- Communicate to appropriate departments all information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.
- Inspects front of house and back of house regularly for cleanliness.
- Ensures the Service behaviors are reflective of the Kimpton Brand and colleagues are delivering a Kimpton Branded experience.
- Deliver meaningful and informative daily briefings at the start of each shift; ensuring to celebrate hotel wins, share guest feedback, hotel metrics results and provide direction for the day.
- Promotes inter-hotel sales and in-house facilities.
- Checks billing instructions and monitors guest credit
- Analyses and approves discounts and rebates.
- Analyses the rate variance report to ensure rooms revenue control.
- Takes action with the Property Management Systems (PMS) in emergency situation.
- Fully conversant with all hotel emergency procedures.
- Ensure front of house colleagues provide guests with prompt service, professional attention and personal recognition.
- Ensure guests are greeted upon arrival and make time to interact effectively with guests.
- Responds to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
- Respond appropriately to guest complaints and IHG Medallia Feedback, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.
- Responds to guest needs and resolves related problems in an appropriate timeframe; f

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