Global Service Desk Lead — ITIL, Jira (Brisbane)

Global Service Desk Lead — ITIL, Jira (Brisbane)

21 Oct
|
Fitness First
|
Brisbane

21 Oct

Fitness First

Brisbane

Fitness and Lifestyle Group is seeking a Service Desk Team Lead to manage a mixed onshore and offshore team across multiple time zones. You will drive Jira Service Management operations, triage incidents, and coordinate resolutions with stakeholders.

You’ll shape improvements using ITIL 4 practices and AI-assisted automation, while owning CMDBs, knowledge base, and shift-left initiatives to enhance service delivery and security compliance.

📌 Global Service Desk Lead — ITIL, Jira (Brisbane)
🏢 Fitness First
📍 Brisbane

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