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In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Brisbane, Australia

Client Care Trainer

164336

Love the hearing industry and ready to take the next step in your career?

Are you the person others turn to for guidance, support and help learning the ropes?

Use your clinic experience to coach and develop Client Care teams across Neurosensory.

We’re looking for an experienced hearing care professional to join us as aClient Care Trainer, based at our Brisbane office.

This is a fantastic opportunity for someone who already understands the day-to-day workings of a hearing clinic and is ready to take their experience beyond one location. You’ll use your knowledge totrain, coach and support Client Care team members, helping them build confidence, strengthen their skills and consistently deliver an exceptional client experience.

You might currently be aSenior Client Care Representative, Client Advisor, Clinic Coordinator or experienced Client Care professional who has helped onboard recent starters, coached colleagues or become the go-to person in your clinic.

You don’t necessarily need to be an experienced professional trainer. What’s important is that you understand hearing care,



enjoy developing others and know what great client service looks like.

This is apermanent full-time position based in Brisbane, with travel to regional clinics as required.

Who are we?

Neurosensory is a complete hearing health care company, with 25 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team

What will you be doing?

As our Client Care Trainer, you’ll play an important role in developing our Client Care teams and helping create a consistent, high-quality client experience across our clinic network.

You'll provide expert guidance on Client Care Policies and Protocols, work collaboratively with clinic leadership, and drive continuous improvement initiatives.

Your day-to-day responsibilities will include:

Delivering induction and training to new Client Care team members





Coaching and mentoring Client Care team members to build confidence, capability and consistency

Supporting teams to effectively apply our Client Care policies, protocols and processes

Working closely with Senior Clinicians in Charge to strengthen Client Care performance and clinic operations

Providing practical, on-the-job guidance and sharing best practice across clinics

Identifying opportunities to improve processes, service delivery and the client experience

Supporting the testing and implementation of system and service improvements

Assisting clinic teams with client enquiries and operational challenges

- Supporting promotional activities and client engagement initiatives

Providing guidance around invoicing practices, billing accuracy and other Client Care administration

- Contributing to a positive learning culture where people feel supported to grow and develop

What do you need to be successful in this role?

Hearing industry experience will be highly regarded. We’d particularly love to hear from experienced Client Care Representatives, Client Advisors, Clinic Coordinators or similar professionals who are ready to take the next step in their career.

You’ll bring:

Experience working in hearing care, audiology or a similar clinic environment

A strong understanding of clinic operations and the client journey

Experience coaching, mentoring, onboarding or supporting colleagues

The ability to work across multiple priorities and adapt to different clinic environments

Robust communication skills and the confidence to connect with people at different levels

Excellent organisation, prioritisation and t

📌 Client Care Trainer (Brisbane)
🏢 Sonova Group
📍 Brisbane