Lead a program that makes a real difference to student lives.

Box Hill Institute | Full-time | Fixed-term opportunity

Join Box Hill Institute as our Student Success Program Manager and drive the implementation, governance and continuous improvement of a high-impact program designed to improve student wellbeing, engagement, retention and completion outcomes. This is an exciting leadership opportunity for an experienced manager who is passionate about creating equitable pathways to success for students while leading strategic partnerships, program delivery, and service excellence.

This is a full time, fixed-term role until 31 December 2029. Salary is $110,312 per annum, plus 12% superannuation.

Why work with us?

At Box Hill Institute, we offer more than just a job - we offer a supportive and rewarding work environment where your wellbeing, growth and achievements are celebrated. Our advantages are designed to help you thrive both professionally and personally:

- Flexible work arrangements to support work-life balance
- On-site parking for added convenience
- Career progression opportunities and reward & recognition programs to celebrate your success
- Generous leave options such as Defence Reserve Service, Emergency Response, up to 20 days paid Family Violence leave and up to 16 weeks paid Parental Leave
- Health and wellbeing supports and resources, including FREE flu-vaccinations, FREE skin checks, FREE health checks and corporate health insurance discounts
- Financial perks like novated leasing and salary packaging




- Exclusive staff discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our on-campus retail services such as floristry, day spa and beauty salons, hairdressing salon, barbershop, restaurant, vet & dog grooming - all delivered by students in training, under the supervision of their teacher

About the role

Reporting to the Associate Director, Student Life, the Student Success Program Manager is a senior leadership role responsible for the strategic and operational oversight of the Student Success Program. You will lead program planning, implementation, governance, reporting and evaluation while ensuring activities are delivered on time, within budget and achieve meaningful outcomes for students experiencing barriers to participation.

Working collaboratively across Student Life, teaching faculties, government stakeholders, community organisations and external service providers, you will help shape an integrated, evidence-informed approach to student success across the Institute.

What you'll do:

- Lead and continuously improve the Student Success service model, including workforce planning, service quality, practice standards and escalation pathways
- Provide leadership, guidance and support to Student Success Coordinators, ensuring effective workload management and professional practice oversight.
- Oversee program governance, contract milestones, reporting, budget monitoring,



risk management and compliance requirements.
- Build robust partnerships with faculties, government stakeholders, community organisations and external providers to support student engagement and success.
- Lead training, capability development and change initiatives that strengthen early intervention and student support practices.
- Manage complex and high-risk student matters, ensuring appropriate governance, escalation and support pathways are in place.
- Use data, evaluation and evidence to measure program impact, identify improvement opportunities and drive continuous improvement.
- Prepare strategic reports, governance papers, briefings and recommendations for senior leadership.

About You:

To be successful in this role, you will have:

Qualifications

- A relevant degree or postgraduate qualification in project management, community services, health promotion, student support, education, public sector administration or a related discipline, or an equivalent combination of education, training and extensive senior-level experience.

Experience & Expertise

- Significant experience leading complex programs or externally funded projects from planning through to implementation and evaluation.
- Proven people leadership experience, including staff management, workforce planning, workload allocation and service quality oversight.
- Strong experience in governance, risk management, stakeholder engagement, reporting and contract milestone delivery.
- Demonstrated ability to prepare high-quality reports, briefings and recommendations for senior leaders and stakeholders.
- Experience

📌 Student Success Program Manager (Melbourne)
🏢 Box Hill Institute
📍 Melbourne