Lead, Complex Customer Escalations (Melbourne)

Lead, Complex Customer Escalations (Melbourne)

21 Oct
|
Transurban Group
|
Melbourne

21 Oct

Transurban Group

Melbourne

Transurban Group is seeking a Customer Specialist Support Manager in Melbourne to provide strategic leadership over specialist teams resolving our most complex escalations. Reporting to the Senior Customer Service Manager, you will work with Legal, Risk and Corporate Affairs on sensitive matters including Ombudsman and ministerial inquiries.

You will lead by example, coaching Team Leaders and Senior Specialists, translating data into transparent executive insights and driving end-to-end improvements

📌 Lead, Complex Customer Escalations (Melbourne)
🏢 Transurban Group
📍 Melbourne

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