About the opportunityThis role contributes to patient flow by ensuring clinical records and information are available for clinicians to provide timely patient care. This role delivers exceptional person-centred customer service to patients, their families and the public.
This role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes. This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours and organisational values.
Apply today to embark on a rewarding opportunity within the Clinical Information Services team.
The ideal applicant will be someone who has proven ability and can demonstrate the following:Demonstrated experience and high-level skills using the Microsoft Office 365 suite and corporate/patient information systems and databases.
Integrity: Demonstrates sound decision making, proven ability to work effectively as an individual with limited supervision and collaboratively within a multidisciplinary team, and ensures work output and decisions are ethical and of a high standard.
Compassion: Demonstrates patient/client focus, patience, understanding, confidentiality and can navigate through ambiguity, including the ability to deescalate difficult situations.
Accountability: Demonstrated ability at engaging in coordinating tasks and workflow, is action oriented, takes ownership, drives results and delivers exceptional person-centred care to patients, families and the community.
Respect:



Demonstrated high level interpersonal skills with the proven ability to manage conflict, communicates appropriately and proficiently, and actively participates in a working environment supporting equity and diversity.
Engagement: Proven ability to collaborate within a team to cultivate a strong unity, build effective relationships with diverse personalities and adapts to meet the needs of a changing work environment.
Role requirementsThis is a VPD risk role. Hepatitis B, Measles, Mumps, Rubella, Varicella, Pertussis and Tuberculosis.
Please refer to the Role Description for further details.
About your new employerJoin a dynamic and forward-thinking healthcare organisation that delivers high-quality services across a diverse and complex environment. Enjoy flexible work arrangements, a focus on employee wellbeing, and the chance to build your career while maintaining a healthy work/life balance in a vibrant and welcoming community.
Competitive salary and

benefits:

We offer
attractive remuneration packages and generous leave entitlements.
Salary range: $3129.60
- $3480.40 p.f. (AO3)5 weeks annual leave with 17.5% loading12.75% employer contribution to superannuationLocality allowancePlus Salary Sacrificing options may be availableApply nowEnquiries are welcome: Kim McKavanagh on (07) 4433 1334Applications close: Thursday, 29 October 2026Unsolicited resumes from recruitment agencies will not be accepted.
Please download the Role Description from the 'Documents' section below for application/interview preparation and future reference.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

📌 Medical Records Administrator (Townsville)
🏢 Queensland Government
📍 Townsville