Client Service Officer - Home Safety Services

Join Centacare as a Client Services Officer, delivering high-quality support across multiple channels to make a positive impact in the community.

08th October, 2026

About Centacare:
Centacare is a non-profit community organisation that supports the strengthening of family and community relationships, particularly where there is vulnerability and disadvantage. Our services are available to the entire community regardless of religion, circumstance, ethnicity, economic situation, age, gender or ability. We strive to deliver skilled and accountable services whilst empowering our clients to find solutions and achieve their goals.
About the role:
Centacare is seeking a motivated and customer-focused Client Services Officer for a full-time position and a Fixed Term Contract -12 months within our Home Safety Services team. In this role, you will be the first point of contact for clients and referrers, managing service enquiries, completing client intake and assessments, coordinating appointments, and supporting the delivery of home maintenance and modification services.
Location:Browns Plains
Employment:Fixed Term Contract -12 months & Permanent full time
Days: Full timeMonday to Friday
Remuneration: $50.03ph + Super + Super + Not for Profit Salary Packaging (Increases your take home pay)
Key Responsibilities:

- Deliver professional, empathetic, and efficient customer service to clients, referrers, contractors, and stakeholders.
- Receive, assess, prioritise, and action client enquiries and requests for home maintenance and modification services.
- Complete client intake, assessments, and service allocations in line with client needs and program requirements.




- Coordinate service bookings by scheduling Field Officers and liaising with Contractors to support timely service delivery.
- Prepare work requests, job sheets, and service documentation while monitoring service requirements and expenditure.
- Process and maintain accurate client records, case notes, operational notes, and data entry within client management systems.
- Liaise with internal teams and external stakeholders to coordinate effective service delivery.
- Ensure confidentiality, compliance requirements, and workplace health and safety obligations are maintained.

08th October, 2026

About Centacare:
Centacare is a non-profit community organisation that supports the strengthening of family and community relationships, particularly where there is vulnerability and disadvantage. Our services are available to the entire community regardless of religion, circumstance, ethnicity, economic situation, age, gender or ability. We strive to deliver professional and accountable services whilst empowering our clients to find solutions and achieve their goals.
About the role:
Centacare is seeking a motivated and customer-focused Client Services Officer for a full-time position and a Fixed Term Contract -12 months within our Home Safety Services team. In this role,



you will be the first point of contact for clients and referrers, managing service enquiries, completing client intake and assessments, coordinating appointments, and supporting the delivery of home maintenance and modification services.
Location:Browns Plains
Employment:Fixed Term Contract -12 months & Permanent full time
Days: Full timeMonday to Friday
Remuneration: $50.03ph + Super + Super + Not for Profit Salary Packaging (Increases your take home pay)
Key Responsibilities:

- Deliver professional, empathetic, and efficient customer service to clients, referrers, contractors, and stakeholders.
- Receive, assess, prioritise, and action client enquiries and requests for home maintenance and modification services.
- Complete client intake, assessments, and service allocations in line with client needs and program requirements.
- Coordinate service bookings by scheduling Field Officers and liaising with Contractors to support timely service delivery.
- Prepare work requests, job sheets, and service documentation while monitoring service requirements and expenditure.
- Process and maintain accurate client records, case notes, operational notes, and data entry within client management systems.
- Liaise with internal teams and external stakeholders to coordinate effective service delivery.
- Ensure confidentiality, compliance requirements, and workplace health and safety obligations are maintained.

Experience & Qualifications:

- Experience in customer service, administration, client coordination, or community service environments.
- Certificate III or higher in Business Administration or a related field (desirable).<

📌 Client Service Officer (Brisbane)
🏢 Archdiocese of Brisbane
📍 Brisbane