Role: Student Enrolment Advisor

Location: Melbourne, Australia

Job type: Contract (5-6 months) - Hybrid

Why QS?

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do - we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.

We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023) - recognition of the respect, trust and appreciation that drive our culture every day and as a gold-accredited Investors in People organisation - putting us among the top 28% of workplaces globally - it’s official: QS is a place where everyone can thrive.

As a Student Enrolment Advisor, this is what you’ll be doing : As a Student Enrolment Advisor, you will act as a brand ambassador for leading universities and higher education institutions, helping prospective students navigate their journey from enquiry through to enrolment.

This role is ideal for current university students, recent graduates, or individuals looking to build experience in customer success, higher education, student recruitment, sales, admissions,



or relationship management. Full training will be provided.

You will support up to 3 different higher education clients and will be expected to work flexibly across multiple communication channels, including:

- Inbound phone calls
- Outbound phone calls
- Live Chat
- SMSWhatsApp and messaging platforms

As a representative of our university partners, you will be expected to deliver a qualified and high-quality customer experience while collecting valuable student insights that contribute to client reporting and continuous improvement initiatives.

What We're Looking For

We're seeking energetic, motivated and confident communicators who enjoy connecting with people and making a positive impact.

You may be:

- A current university student
- A recent graduate
- Someone looking to start a career in education, customer success, sales or recruitmentAn experienced customer service professional seeking a new challenge

To be successful, you will demonstrate:

- Excellent communication and interpersonal skills
- Confidence speaking with people over the phone while inputting accurate data entry
- Strong organisational and time management skills
- A positive and resilient attitude
- The ability to manage competing priorities in a fast-paced environment
- Navigating multiple systems and utilising AIA passion for helping students achieve their goals

We're not looking for someone who ticks every box.



We're looking for friendly, driven individuals who are eager to learn and contribute to a supportive and diverse team environment.

Flexibility & Overtime

- Evening shifts
- Weekend workPublic holiday coverage

This flexibility is highly valued and helps ensure students receive support when they need it most.

Working Arrangements

This is a hybrid position, with a requirement to work from our Melbourne office two days per week.

Responsibilities

Student Engagement & Operations

- Deliver exceptional customer service across all communication channels.
- Conduct proactive outbound campaigns to engage prospective students and encourage progression through the student journey.
- Work collaboratively with team members to deliver client campaigns and achieve business objectives.
- Adhere to all company protocols, client requirements and best practice guidelines.
- Accurately record student interactions and maintain CRM records.Collect and document student feedback to support client insights and reporting.

Quality & Compliance

- Ensure all student interactions meet quality and compliance requirements.
- Maintain accurate data entry and reporting standards.
- Achieve a minimum monthly Quality Assurance score of 90%.Follow client and company policies when providing information and advice.

Key Performance Indicators

Successful Student Enrolment Advisors are expected to:

- Meet daily activity and productivity targets across all assigned communication channels.
- Complete a minimum of 60 outbound calls per day on average while maintaining quality engagement standards.
- Handle inbound student enquiries professionally and efficiently.
- Achieve a minimum monthly Quality Assurance score

📌 Student Enrolment Advisor (5-6 Month Contract) (Melbourne)
🏢 Quacquarelli Symonds
📍 Melbourne