# Director of Customer Success, APACReview the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.
Apply for this job View companyRemote from: AustraliaSalary: UndisclosedDepartment: Customer Support & SuccessEmployment: Full TimeExperience: DirectorPublished: 12 Oct 2026Apply before: 11 Nov 2026Listing views: 85Application actions: 4Application toolkit## Make your next move.
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AI Summary## The role, at a glance.
UpGuard is hiring a Director of Customer Success to lead its APAC Customer Success organization, with a team primarily based in Australia. The role owns strategic customer outcomes across onboarding, adoption, implementation, retention, expansion, satisfaction, and executive account governance. This leader will coach Customer Success Managers, build capacity and capability plans, and partner with Account Management to improve NRR, GRR, and NPS. The position requires substantial SaaS customer success and leadership experience, strong technical fluency, and the ability to translate cybersecurity concepts into measurable customer business value. It is a remote role associated with Sydney, Brisbane, Hobart, and Melbourne.## Role DNAA quick view of the complexity, pace, ownership and collaboration implied by the

job description
.### Job Complexity5/5EasyHard### Pace & Pressure5/5RelaxedFast-paced### Autonomy Level5/5GuidedFull ownership### Communication Load5/5IndependentCollaborativeAI insightThis is a senior regional leadership position accountable for customer retention, expansion, team performance, and operating-model maturity in a rapid-growth cybersecurity SaaS environment. Success requires balancing executive customer strategy,



cross-functional influence, technical credibility, metrics ownership, and people leadership across multiple concurrent priorities.## Salary analysisEstimated compensation compared with the broader US market for similar roles.
Estimated job medianHighly competitive$185,000US market range$155k–$215k0$237kAI insightNo actual salary was disclosed; the only monetary amount is a $1,500 USD annual learning and development allowance, which is a benefit rather than wages. The figures shown are estimated US-market annual base-salary benchmarks in USD for a Director of Customer Success with regional leadership responsibility in a technically complex SaaS company; actual Australia/APAC compensation may differ.## Core skillsSkills and capabilities most closely associated with this opportunity.
Customer Success LeadershipSaaSCustomer RetentionAccount ExpansionNRR and GRRCustomer OnboardingPeople ManagementCybersecurityStrategic Account ManagementSample interview questionsOpportunity details## About this role.### Who are we?At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.
We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love.



By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.
We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.### Why are we hiring for this role?We’re looking for a Director of Customer Success to join our high-performing team to manage and lead the APAC Customer Success team. As a Director of Customer Success, you’ll lead a team consisting of Customer Success Managers primarily based in Australia.### What will you do?* Proactive thought leadership on customer strategy and roadmap, account governance, and recurring strategic discussions with both customers and internal teams
* Adoption strategies, delivery plans, and economic models to realise the customer experience at scale
* Develop account expansion strategies, working with customers to identify areas where we can provide additional services & solutions
* Be accountable for the onboarding, training, implementation, support, hiring, capacity plans and advocacy for key strategic customer accounts
* Working in partnership with the Account Management function, increase key CS metrics across the business such as NRR, GRR & NPS
* Actively monitor & manage customer satisfaction levels, identifying areas for improvement & working with internal teams to implement change.
* Collaboration with other Segment leadership to drive overall success across the CS organisation, maturing standards, processes, tools & global alignment
* Drive segment/region strategy, analysis, KPIs and reporting
* Be able to manage multiple workflows in a fast-paced work environment and actively

📌 Director of Customer Success, APAC (Australia)
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📍 Australia