Job Title: Venue Manager

An exciting opportunity to be the general manager at the National Pickleball League’s flagship venue in Maidstone and help the business grow across the State of Victoria.

The job description is as follows:

- Overall responsibility for the day to day operations of the "Jar" (NPL’s flagship venue)
- This includes ensuring operations at all hours are functional and effective, even when you are not on-site.
- Manage permanent and casual staff, which includes rostering, corporate functions, cleaning, maintenance and staff engagement. Mentor junior staff at all times and ensure the working environment is positive and fosters elite standards.
- Provide exceptional customer service to all members, NPL customers and corporate clients and ensure all staff follow suit
- Provide weekly/monthly reports on all key business metrics related to the Jar.
- Ensure court occupancy is maximised Month to Month.
- Develop new and innovative ways to attract, retain and reactivate customers
- Responsible for all membership, court, program and merchandise sales at the venue
- Process casual bookings, equipment rental, merchandise sales and POS management while on shift.
- Ensure all company OH&S; policies and incidents are managed effectively across the venue
- Management and procurement of pickleball stock such as paddles, accessories, balls, merchandise.
- Ongoing maintenance of programs such as timings, runsheets and feedback of programs.
- Ensure the smooth operation of court usage is maintained at all times. This includes managing start and end times of all court bookings, as well as all events.
- Ensure all operational policies and procedures are managed, maintained and adhered to at all times.




- Establish effective ways of working and ensure there is a focus on optimising and automating processes wherever possible, in an ongoing manner.
- Manage the setup, running and packdown of special events such as corporate events, marketing pop-ups, media events etc.
- Represent the Jar and NPL brands in a positive manner at all times.
- Responsible for ensuring all opening and closing procedures of the Jar are performed without error on a daily basis.
- Responsible for cleaning and maintaining the facilities to a high standard
- Maintain a high level of pickleball knowledge (such as rules, equipment comparison etc) at all times.
- Liaise with key stakeholders of the business, both internal and external

What we are looking for

- A love of sports
- Have experience managing a large team
- Experience managing multiple concurrent business units or revenue streams within a single venue (e.g. sport, hospitality, events)
- Proven ability to context-switch across different operational demands without dropping the ball on any of them
- Comfortable working across multiple sports codes and understanding the different cultures, communities and customer profiles each brings
- A natural host mentality — someone who takes pride in the atmosphere and energy of the space, not just the logistics behind it
- Commercial awareness: understands how F&B;, memberships,



events and casual play all interact and contribute to venue profitability
- Experience hiring, onboarding and retaining frontline staff in a fast-paced, high-turnover hospitality or sport environment
- Flexibility with work hours (see below description of “Expected Hours)
- Extremely well organised
- Elite communication skills, both online and in person
- Confident to speak in front of larger groups
- Must be great with people, proactive in your attitude towards work, thrive off growing a team and enjoy having a good time
- Basic Microsoft office skills

Job Type : Permanent Full-Time

Pay: $90,000 per annum (+ super + performance bonus of up to 10%)

Expected hours

- 38 hours per week
- In this role you will be expected to be working from the venue at all times
- Venue Operating hours
- 6am - Midnight (7 days per week)
- All operational shifts to fall within these hours as per business requirements
- The Jar is looking for someone with flexibility in hours, with the long term vision of fixed shifts once business is running efficiently.

Benefits :

- Use of the Jar facility

Location

- Maidstone, Victoria

Certification Questions:

- Do you have a valid
- Working With Children Check?
- Responsible Service of Alcohol
- Level 2 First Aid Certificate (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Job Type : Casual

Pay: $90,000.00 per year

Benefits :

- Gym membership

Application Question(s):

- Do you have a valid Working With Children Check?

Licence/Certification:

- Working with Children Check (preferred)
- RSA (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

📌 Venue Manager (City of Maribyrnong)
🏢 National Pickleball League
📍 City of Maribyrnong