KSC1 Proven ability to manage IT helpdesk staff, work with leadership to recruit, select, orient, and train IT employees; demonstrate robust interpersonal skills and maintain a safe and secure work environment;

KSC2 Proven ability to maintain and support an organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

KSC3 Research and recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; consulting with Curriculum Leadership; anticipating requirements.

KSC4 Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

KSC5 Contributes to team effort by accomplishing related results as needed. Manages and maintains the following technologies HP / Cisco networking technology, Palo Alto firewalls, Edustar, VIVI, CASES21, Compass, MS Office SaaS, internal college communication systems.

Selection Criteria

KSC1 Proven ability to manage IT helpdesk staff, work with leadership to recruit, select, orient, and train IT employees; demonstrate strong interpersonal skills and maintain a safe and secure work environment;

KSC2 Proven ability to maintain and support an organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

KSC3 Research and recommend information technology strategies, policies,



and procedures by evaluating organization outcomes; identifying problems; evaluating trends; consulting with Curriculum Leadership; anticipating requirements.

KSC4 Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

KSC5 Contributes to team effort by accomplishing related results as needed. Manages and maintains the following technologies HP / Cisco networking technology, Palo Alto firewalls, Edustar, VIVI, CASES21, Compass, MS Office SaaS, internal college communication systems.

Role

Roles

- Manages IT helpdesk staff by working with leadership to recruit, select, orient, and train IT employees; maintaining a safe and secure work environment; developing personal growth opportunities.
- Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
- Directs technological research by studying organisation goals, strategies, practices, and user projects.
- Completes projects by coordinating resources and timetables with Curriculum Leadership.
- Preserves assets by implementing disaster recovery and backup procedures and information security and control structures.
- Recommends information technology strategies, policies,



and procedures by evaluating organization outcomes; identifying problems; evaluating trends; consulting with Curriculum Leadership; anticipating requirements.
- Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
- Provide first line contact for major out of hours issues with the school network.
- Implement, negotiate and advise on curriculum objectives with school leadership.
- Maintains quality service by establishing and enforcing organisation standards.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in skilled societies.
- Chairs IT meetings with School Management team.
- Contributes to team effort by accomplishing related results as needed.Manages and maintains the following technologies HP / Cisco networking technology, Palo Alto firewalls, Edustar, VIVI, CASES21, Compass, MS Office SaaS, internal college communication systems,
- Any other duties as required by the Principal

Responsibilities

- Proven work experience as an IT and help desk manager
- Hands on experience with help desk and remote control software
- Solid technical background with an ability to give instructions to a non-technical audience
- Customer-service oriented with a problem-solving attitude
- Excellent written and verbal communications skills
- Excellent Team management and communication skills
- Ability to establish and maintain documentation of all relevant IT appli

📌 IT Manager-3 (Melbourne)
🏢 Government schools
📍 Melbourne