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Customer Service and Optical Assistant- Mornington

The Optical Dispenser role seamlessly blends together fashion retail and healthcare. The diverse responsibilities of the role involve:

You and the team will look closely with our experienced Store Partner, gaining valuable commercial and operational experience. Our store is involved in our joint venture partnership, where we have had the opportunity to work alongside exceptional business leaders who have joined Oscar Wylee as part owners of our stores.

- Providing outstanding eye care and eyewear styling advice tailored to each patient and potential clientele who enter the store.
- Dispensing lenses and frames based on the prescription of each patient, provided by our Optometrists.
- Building meaningful and affirming relationships with our patients- give them a reason to visit us again!
- Assisting with the opening and closing procedures everyday.

The Optical Dispenser role seamlessly blends together fashion retail and healthcare. The diverse responsibilities of the role involve:

You and the team will look closely with our experienced Store Partner, gaining valuable commercial and operational experience. Our store is involved in our joint venture partnership, where we have had the opportunity to work alongside exceptional business leaders who have joined Oscar Wylee as part owners of our stores.

- Providing outstanding eye care and eyewear styling advice tailored to each patient and potential clientele who enter the store.
- Dispensing lenses and frames based on the prescription of each patient, provided by our Optometrists.
- Building meaningful and affirming relationships with our patients- give them a reason to visit us again!
- Assisting with the opening and closing procedures everyday.

About You:
- 1+ years experience in the optical industry, or 2+ years retail sales experience
- Reliable with previous experience in store opening/closing duties
- Strong attention to detail with basic mathematical skills
- A confident, clear and proactive worker with strong communication skills
- Capable of building trusting and respectful relationships with co-workers and customers alike
- A go-getter with a positive and friendly manner, ready to provide customers with outstanding service!

Perks:

Get a free pair of prescription glasses every six months

- Treat your loved ones to Family & Friends discounts twice a year!
- Work at our Mornington Central store, conveniently located near Telstra within the Mornington Central Shopping Centre. With easy access via local bus routes and ample undercover and outdoor parking available, commuting to work is simple and stress free. Check out our store page here !
- Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
- The opportunity to learn about all things eyewear, including styling with our wide variety of frames!
- A clear career trajectory with opportunities for management roles in the future

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.

Mornington offers a relaxed coastal lifestyle with plenty to enjoy before or after your shift. From boutique shopping along the main street to scenic spots like Mothers Beach and the historic Shire Hall nearby, there is always something to explore while working at Oscar Wylee Mornington.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!

Apply Now

Ready to take the next step in your career? Apply now and join a global brand where your growth and contribution truly matter to us!

Due to the high volume of applications, only shortlisted candidates will be contacted. By applying, you’ll automatically join our Oscar Wylee Talent Community, giving you access to future opportunities across our expanding global network.

3173 Keysborough Diamond Creek Furniture

Posted 2 days ago

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Job Description

Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities:

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer complaints and issues in a satisfactory manner
- Provide product and service information to customers
- Process orders, returns, and exchanges
- Maintain accurate customer records and inventory management .
- Collaborate with other departments to ensure customer needs are met
- Continuously improve customer service processes and procedures

Qualifications

- 1-2 years of customer service experience
- Excellent communication skills, both verbal and written
- Strong problem-solving skills
- Ability to work independently and as part of a team
- Proficient in Microsoft Office, MYOB and customer service software
- Ability to multitask and prioritize tasks effectively

Customer Service & Administration Coordinator

3173 Keysborough Veritas

Posted 2 days ago

Job Viewed

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Job Description

We are seeking a customer-focused and organised individual to join a busy team in Keysborough on a temporary basis.
This is a great opportunity for someone with strong customer service and administration experience who enjoys problem-solving, coordinating requests and keeping customers informed. Experience in service coordination or warranty administration would be beneficial, but is not essential.
The Role
Working within a busy after-sales team, you will manage customer enquiries, coordinate service requests and follow up on outstanding issues, ensuring customers receive timely updates and a positive service experience.
Key Responsibilities

- Manage incoming customer enquiries via phone and email.
- Coordinate service requests, repairs and warranty claims.
- Investigate customer queries and maintain accurate system records.
- Liaise with customers, suppliers, installers and internal teams to resolve issues.
- Raise service orders and purchase orders, monitor timeframes and follow up on outstanding items.
- Obtain pricing and prepare quotes for customers.
- Keep customers informed of order status, delays and service outcomes.
- Monitor outstanding requests and ensure matters are followed through to resolution.
- Provide administrative support for installer scheduling when required.

About You

- Previous experience in customer service and/or administration.
- Confident communication skills and a professional, customer-focused approach.
- Strong organisation and attention to detail, with the ability to manage competing priorities.
- A proactive problem-solver who takes ownership of customer enquiries and follows through.
- Good computer skills, including Microsoft Word and Excel.
- Comfortable working in a fast-paced environment and liaising with a range of stakeholders.

What's on Offer

- Immediate start.
- Monday to Friday, 9:00 am to 5:00 pm.
- Convenient Keysborough location.
- An opportunity to join a busy, customer-focused team.

Next Steps
If you have strong customer service and administration skills and enjoy helping customers find solutions, we'd love to hear from you. Apply now for immediate consideration or contact Joni Gilbertson on for a confidential discussion. Customer Service Team Member – Seasonal Casual (Mornington, Victoria)

Mornington Bunnings Group

Posted 1 day ago

Job Viewed

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Job Description

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few

Free standard OnePass membership

Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

12 weeks paid parental leave, regardless of gender

Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

25

About the role:

Our team members are the face of Bunnings, always ready to give it a red-hot go! They provide friendly and helpful service to everyone who walks through our doors, ensuring every experience counts. When customers visit us, they are greeted by passionate team members eager to offer tools and advice to turn any D.I.Y. dream into a reality. Whether it's finding the right product or sharing expert tips, our team is here to help every step of the way.

We are looking for seasonal casual team members to join us on fixed-term contracts joining us in September 2026 through to end of January 2027 - a great chance to jump in and be part of the action! As the weather warms up and our stores get busier, you’ll play a key role in helping customers bring their D.I.Y. projects to life while being part of a fun, fast-paced team. From first hello to final solution, our team is there every step of the way.

We provide an adult pay rate for 18 years of age and above at $35.08 per hour for this role.

What's involved:

Provide our customers with the best experience across the store

Manage stock efficiently while keeping the workspace clean and tidy

Serve customers with a smile at our checkout registers

Join a team that is supportive, inclusive, makes a difference in the community, and has fun doing it

Who we're looking for

We're looking for team members who are passionate about helping others and eager to learn and give it a go . Whether you have a green thumb, are into D.I.Y., looking for your first retail role, or even considering a career change, we would love to hear from you!

You'll need:

A genuine passion for customer experience with energy and enthusiasm

To be able to approach, connect and confidently interact with customers

An enthusiasm for learning about products and services and the readiness to lend a hand across different areas of the store.

To act with integrity, be safe and do your best

The availability to work flexible hours (including late nights, early mornings and weekends) from September 2026 – January 2027

When you’re ready to give this opportunity a Red Hot Go, all you’ll need to do is:

Submit an application and complete an online chat interview (20 minutes)

If successful, next step includes an online video interview (15 minutes)

If you’re a match, we’ll invite you to an onsite meet and greet with our leaders (20 minutes)

You’ll be part of a workplace where you’ll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations,



and gender identities.We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at .

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Employment Type Permanent Closing Date 30 Dec :59pm Job Title Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Employment Type Permanent Closing Date 30 Dec :59pm Job Title Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience. Job Description

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

Opportunities available across these locations:

- FRANKSTON

- KARINGAL

- HASTINGS

- MORNINGTON

- ROSEBUD

WhatYou’llBe Doing:

- Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.

- Be the Go-To Tech Expert: Stayup-to-datewith the latest gadgets and services, offering informed guidance and solutions.

- Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.

- Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

- Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners .

- Leave Options: Take advantage of 16 weeksof paid parental leave , the Telstra Extra Day Off , gender affirmation leave , Cultural Leave , Blood Donor Leave , and the ability topurchaseup to 4 weeks ofadditionalleave .

- Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedInLearning, andtake advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.

- Flexibility: We offer flexible working hours and a supportive approach to parental leave— do it your way!

- Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.

- Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is itYouWe’reLooking For?

- Great Communication Skills: You’rea naturalat connecting with people and making their day better.

- Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.

- Sales Drive: You’remotivated to achieve (and exceed!) sales targets and KPIs.

- Passion for Learning: You’reeager to grow and develop your skills in a dynamic environment.

- Resilience and Positivity: You have a can-do attitude, even when things get busy.

- Customer-Facing Experience: Previousexperience is a plus but notrequired—bring yourenthusiasmandwe’llteach you the rest!

How to Apply:

Ready to kickstart your journey with us? Click "Apply Now" tosubmityour application! After applying, keep an eye out for an email from our partner,HireVue, to complete the next step in our assessment process.

Join Us at Telstra Retail:

When you become part of the Telstra team,you’rejoining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. Wecan’twait to see whatyou’llbring to our team!

Client Services Representative (Maternity Leave Cover) - VRH Dandenong

Part-time (28hrs/week) | 6 monthMaternity Leave Contract | Commencing January 2027

Are you passionate about animals and providing outstanding customer service? Veterinary Referral Hospital Dandenong is seeking a Client Services Representative to join our team.

In this role you’ll be the first point of contactfor our clients, playing a vital role in ensuring a smooth and supportive experience for both pets and their owners -particularly in urgent and high-pressure situations. We’re looking for someone who is reliable, adaptable, and able to remain calm and professional at all times.

Key Responsibilities

- Act as the first point of contact for all client interactions, both in person and over the phone
- Manage a multi-line switchboard, including handling high volumes of calls efficiently
- Triage and respond appropriately to emergency patient enquiries, escalating when required
- Coordinate appointments, inquiries, and client communications
- Maintain accurate client records and documentation
- Provide clear information on services, pricing, and hospital policies
- Liaise with veterinary staff to support seamless patient care
- Process payments and handle basic financial transactions
- Ensure the reception area is clean, organised, and welcoming
- Assist with general administrative tasks as required

About You

- Previous experience in a client service role (veterinary or healthcare experience highly regarded)
- Confident managing a busy switchboard and high call volumes
- Ability to remain calm and composed in stressful or emergency situations
- Robust communication and interpersonal skills
- A team player who can also work independently when required
- Excellent organisational and multitasking abilities
- Passion for animals and commitment to excellent customer service
- Availability to work a variety of shifts, including evenings, weekends, and public holidays (day and evenings)

Customer Service Team Member - Seasonal Casual

Mornington Bunnings Group

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few

Free standard OnePass membership

Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

12 weeks paid parental leave, regardless of gender

Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the role:

Our team members are the face of Bunnings, always ready to give it a red-hot go! They provide friendly and helpful service to everyone who walks through our doors, ensuring every experience counts. When customers visit us, they are greeted by passionate team members eager to offer tools and advice to turn any D.I.Y. dream into a reality. Whether it's finding the right product or sharing expert tips, our team is here to help every step of the way.

We are looking for seasonalcasual team members to join us on fixed-term contractsjoining us in September 2026 through to end of January 2027 - a great chance to jump in and be part of the action! As the weather warms up and our stores get busier,you’llplay a key role in helping customers bring their D.I.Y. projects to life while being part of a fun, fast-paced team.From first hello to final solution, our team is there every step of the way.

We provide an adult pay ratefor18 years of age andabove at$35.08per hour for this role.

What's involved:

Provide our customers with the best experience across the store

Manage stock efficiently while keeping the workspace clean and tidy

Serve customers with a smile at our checkout registers

Join a team that is supportive, inclusive, makes a difference in the community, and has fun doing it

Who we're looking for:

We're looking for team members who are passionate about helping others and eager to learn and grow. Whether you have a green thumb, are into D.I.Y., looking for your first retail role, or even considering a career change, we would love to hear from you!

You'll need:

A genuine passion for customer experience with energy and enthusiasm

To be able to approach, connect and confidently interact with customers

An enthusiasm for learning about products and services and the readiness to lend a hand across different areas of the store

To act with integrity, be safe and do your best

The availability to work flexible hours (including late nights, early mornings and weekends)from September 2026 – January 2027

When you’re ready to give this opportunity a Red Hot Go, all you’ll need to do is:

Submit an application and complete an online chat interview (20 minutes)

If successful, next step includes an online video interview (15 minutes)

If you’re a match, we’ll invite you to an onsite meet and greet with our leaders (20 minutes)





You’ll be part of a workplace where you’ll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities.We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at .

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

About the latest Customer banking specialist relief mount eliza Jobsin Mount Eliza !

- On-the-job training and skill development in a established and rapidly growing business
- Balance your lifestyle with a vibrant and supportive team of people who care about you
- Free access to YMCA gyms and pools across Victoria!
- So much more than a job – make a long-lasting impact on children, families, and the community
- Develop valuable leadership skills – lay the foundations of your career

The opportunity

Would you like a fun, flexible and impactful administrative role with a great team supporting you? Do you have a passion for making a real difference in young people’s lives? An exciting opportunity has presented itself at Kingswim Mornington. We are seeking an engaging, friendly, and enthusiastic customer-focused receptionist. Our reception team play a vital part of ongoing communication and customer service to all our families.

Kingswim Mornington has an enjoyable and vibrant work environment best suited to an initiative driven person with a passion for the safety, wellbeing and education of children.

This is a casual role, with an hourly rate of $33.05 per hour, and regular work patterns.

About you

You’re fun and energetic with outstanding customer service and communication skills and a genuine interest in helping our swimmers and their families. You also enjoy being part of a friendly team that’s dedicated to building a thriving community! You will have excellent computer and data entry skills, and a willingness to learn our internal database system with guidance and training.

In return, Kingswim offers you flexible shifts, leadership development opportunities, a supportive environment, and Fitness Industry Award rates.

Availability requirements:

- You’ll be flexible to work an ongoing roster consisting of afternoons. The current work patterns for this role are 3.45pm-6.45pm Mon, Tue and Fri.
- Further details surrounding rostering and availability can be discussed with shortlisted applicants

Commitment to Child and Young People Safety

YMCA Victoria (the Y) has robust policies and practices to prevent harm to children and young people. The Y is committed to identifying and removing potential risks and hazards. All positions are subject to a satisfactory Police Check, Working with Children Check and a pre-employment medical declaration prior to commencement.

Kingswim and the YMCA

Kingswim is a brand of the trusted not-for-profit YMCA. Our Swim Teachers teach more than 25,000 kids each week to be competent and safe in and around the water. Employing over 700 staff, Kingswim operates 17 Learn to Swim Centres across Melbourne, Canberra and Sydney.

Are you Ready to make a splash with us?

If you’d like to start and finish each day with a smile on your face, we’d love to hear from you

Kingswim is an equal opportunity employer committed to diversity and social inclusion. We warmly welcome applications from individuals of all backgrounds.

Kingswim are proud to be a 2026 Circle Back Initiative Employer, we commit to respond to every applicant.

The role has a direct impact on sales conversion, customer satisfaction and business reputation through the quality, accuracy and timeliness of all customer interactions, quotations and orders.

The position also requires maintaining a strong relationship with the external sales team to follow up on leads, offer support and further develop all customer relationships through email, calls and customer visits.

Description

The role has a direct impact on sales conversion, customer satisfaction and business reputation through the quality, accuracy and timeliness of all customer interactions, quotations and orders.

The position also requires maintaining a strong relationship with the external sales team to follow up on leads, offer support and further develop all customer relationships through email, calls and customer visits.

Responsibilities

- Take ownership of customer sales opportunities from initial inbound phone or email enquiry through to quotation, order entry and fulfilment, ensuring all enquiries are responded to professionally and within agreed timeframes.
- Prepare accurate quotations that meet customer requirements and proactively follow up opportunities to maximise sales conversion and customer satisfaction.
- Process customer orders accurately, ensuring pricing, quantities, lead times and technical requirements are correct while maintaining exceptional attention to detail in all customer communications and system transactions.
- Provide exceptional customer service through phone and email interactions, building strong internal and external customer relationships, whilst delivering a positive customer experience.
- Understand customer requirements and urgency, resolving issues promptly and escalating concerns where necessary while maintaining ownership of the customer's experience.
- Take personal responsibility for the quality, accuracy and timeliness of work, recognising the direct impact on customer satisfaction and business performance.
- Maintain accurate customer records and sales activity within CRM and ERP systems.
- Liaise effectively with internal departments and global teams to coordinate and fulfil customer requirements.
- Develop and maintain knowledge of company products, applications and customer industries.
- Interpret pump exploded views and identify appropriate spare parts and components for pumping equipment.
- Follow NOV policies, procedures and customer portal requirements, while remaining adaptable to evolving responsibilities, including customer site visits when required.

Qualifications

- High School Certificate (min)
- Additional qualifications welcome and advantageous
- The successful applicant will have a professional attitude, high attention to detail and a willingness to learn.

- 1-3 Yrs of previous experience in customer service, sales administration, spare parts/service or similar technical role

To be successful in this role your skills and knowledge will include:

- Customer service or office administration experience
- Computer literate with a sound knowledge of Microsoft Outlook, Word and Excel
- Knowledge of ERP software such as JDE, D365 or the ability to learn new programs quickly
- Ability to organise and plan independently
- Good communication ability, verbal and written
- High attention to detail and accuracy
- Great time management skills
- Ability to work unsupervised and remain on task
- Ability to problem solve
- Understanding of Mechanical Equipment an advantage
- Background in maintenance of mechanical equipment highly beneficial

Keep things moving. Deliver great service. Be part of a growing, values-led business.

About Us

FMI Building Innovation is a leading manufacturer and supplier of high-performance glass and building solutions across Australia and New Zealand.

Our Melbourne-based Glass Plant is looking for a reliable Dispatch & Customer Service Coordinator to join our team.

If you enjoy staying organised, take pride in your work, and want to be part of a down-to-earth, supportive team — we’d love to hear from you.

About the Role

As our Dispatch & Customer Service Coordinator, you’ll play an important role in the smooth and efficient running of our day-to-day operations.

You’ll be a key link between our customers, warehouse, dispatch and delivery teams, helping ensure orders are booked, processed and dispatched accurately and on time.

This is a varied role combining customer service, administration and dispatch coordination. The role requires strong attention to detail, excellent communication skills and a calm, organised approach — particularly when things get busy.

Your duties will include:

· Managing site bookings and scheduling
· Booking in all inbound orders upon arrival and following up on any missing or delayed deliveries
· Coordinating customer deliveries and pickups
· Providing customer service support via email and telephone
· Cross-checking invoices for accuracy
· Providing backup support for the Dispatch Planner
· Identifying and flagging orders that are not ready for dispatch
· Assisting customers with pickups
· Scanning orders into the SPIL system
· Assisting with walk-in sales and customer enquiries
· Supporting the wider team with general dispatch and administrative duties as required

What You’ll Need

Robust attention to detail and organisational skills
Excellent communication and customer service skills
Ability to manage multiple tasks and prioritise in a busy environment
Good computer skills and confidence learning new systems
A proactive approach to identifying and resolving issues
Reliable, punctual and well organised
Ability to work effectively as part of a team
A positive, can-do attitude

Nice to have (but not essential):

· Previous experience in dispatch, logistics, warehousing and customer service experience
· Experience working in a manufacturing environment
· Experience with dispatch, order management or inventory systems
· Experience coordinating deliveries, pickups or bookings

What We Offer

ü Full-time position with a well-established, trans-Tasman business
ü A varied role where no two days are the same
ü Down-to-earth, supportive and team-focused environment
ü Opportunity to develop your skills across customer service, dispatch and operations
ü Be part of a growing business supplying premium glass and building solutions

If you’re looking for a varied, fast-paced role where you can use your organisational and customer service skills while being part of a supportive team — we’d love to hear from you.

Apply today and take the next step in your career with FMI Building Innovation.

You must be based in Melbourne and have full Australian work rights to apply for this role.

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