Vacancy Supporting Documents

Reference Number225305 - Team Leader Future Students

Team Leader Future Students

Future Students and Engagement

- Fixed term to 18 January 2028, full-time
- $103,761 to $ 116,177 annum (HEO7) + 17% super
- Salary packaging options available
- Generous leave entitlements including Christmas shutdown, parental, cultural, gender affirmation & domestic violence
- 5 weeks annual leave + Christmas shutdown leave]
- Armidale based role.
- Flexible or hybrid work arrangements available.
- Free on campus parking
- On campus state of the art sporting and athletic facilities (Sport UNE)
- Employee Assistance Program (EAP) and wellbeing support
- Diverse and supportive workplace with UNE Ally Network, Equity Committee, Queer Space

About the role

As Team Leader Future Students, you will coordinate a multi-channel contact centre, managing prospective student relationships across phone, email, and live chat. In this pivotal role, youll lead a dedicated team focused on delivering timely, accurate advice and personalised support helping turn interest into enrolment. Working closely with Marketing, Student Journeys, and Student Relationship Management (SRM), youll help ensure a seamless and positive experience from first enquiry through to application and enrolment. You will report to the Team Lead, Future Students, and play a key role in driving performance, service excellence, and team development within a fast-paced, customer-focused environment.

About you

To be successful in this role,

You bring proven experience leading teams in a fast-paced, multi-channel contact centre, with a strong ability to manage priorities, coach staff, and meet performance targets.



Your clear communication style and commitment to service excellence. You actively seek opportunities to improve processes and enhance the student experience, contributing to broader recruitment and conversion goals. Whilst working with key stakeholder across the university including marketing, admissions and student relationship management team. With a sound understanding of university environments, you bring professionalism, adaptability, and a student-first mindset to everything you do helping to strengthen UNEs reputation and enrolment outcomes.

About Department

The Future Students and Engagement team integrates Student Liaison, Future Students team, Marketing, Growth, Corporate Communications, Advancement, Alumni and Events into a seamless operation which oversees the prospective student journey from awareness through to enrolment and continues along the Alumna journey. The operations, activities and engagements are managed in a coordinated way so that efficiencies and scale can be brought to every UNE touchpoint.

Enquiries

To discuss this role please contact Liam Edmunds, Team Lead, Future Students email: [email protected]

- If you require any adjustments or support to fully participate such as an alternative format for the application form please contact your Talent Acquisition Consultant at [email protected] or on 02 6773 3705.




- If you have a disability and would like a confidential conversation about working at UNE, you are welcome to contact our Health, Safety and Wellbeing Team.

For further information about this position, please see the Position Statement below.

Please visit www.une.edu.au/jobs-at-une for further information about this position and other career opportunities at UNE.

About Armidale

Armidale is an attractive and vibrant city that combines all the features of a bustling regional town centre with the tranquility of rural living. It boasts gourmet restaurants and cafes, boutique shopping, quality schools and sporting facilities. Surrounded by mountain gorges, waterfalls and national parks, Armidales natural beauty and distinct seasons make it an ideal place to live and thrive. To find out more, visit https://www.visitarmidale.com.au/experience . Moving to Regional NSW? Introducing The Welcome Experience. The Welcome Experience is a free service for essential workers and their families considering or moving to regional NSW. Obtain free, personalised support for a range of services such as housing, education, partner job opportunities, and community integration. Learn more and register for the program here www.nsw.gov.au/welcomeexperience . Please choose Southern Current England (Armidale and Tamworth) for the location.

UNE: A Diverse and Inclusive Workplace

At UNE, we believe our strength comes from the diversity of our people and the unique perspectives they bring. We are committed to fostering an inclusive environment where everyone is valued and empowered to contribute their best. We warmly encourage applications

📌 Team Leader Future Students (Armidale)
🏢 University Of New England
📍 Armidale