Customer Experience Consultant

Posted today

Job Description

Are you passionate about helping people find the perfect car, hassle-free?

At Karmo, we make car ownership simple, flexible and stress-free through our vehicle subscription service. We’re on the lookout for a Customer Experience Consultant who’s passionate about helping customers find the right car and enjoy every step of their Karmo journey.

What You’ll Be Doing

- Guide customers to the best vehicle subscription for their needs.
- Deliver outstanding service that drives loyalty and repeat business.
- Work collaboratively with the team to meet customer and business goals.
- Support customers throughout their lifecycle from onboarding to renewals and returns.
- Collaborate with operations, sales and delivery teams to ensure a seamless experience.
- Handle customer feedback and resolve issues quickly and professionally.

What You’ll Bring

- Automotive experience in a dealership, rental, or customer-facing environment is desired but not essential.
- Extensive customer service experience with a genuine passion for helping people.
- Excellent communication skills, with the ability to build rapport and handle a variety of customer interactions professionally.
- Experience using multiple CRM systems and confidence navigating current technology platforms.
- A current,



valid Australian Driver’s Licence is a must.
- Strong attention to detail and problem-solving skills.
- A positive attitude and drive to grow with an expanding business.

What’s In It For You

- OTE (On Target Earnings) up to $75,000+ per annum plus super
- Monday to Friday | 08:30am till 5:00pm
- Fully Maintained Vehicle + Fuel Card + Toll Tag (T&C;’s apply)
- 8 Weeks of Employer Paid Parental Leave
- Family Vehicle Subscription Discount
- Be part of a growing, forward-thinking business in the automotive space

About The Company

Karmo is Australia’s largest car subscription provider, leading a fast-growing movement toward flexible, affordable, and convenient vehicle access.

Required

- Strong communication and relationship-building skills
- A customer-first mindset with the ability to navigate objections confidently
- High attention to detail and solid organisational skills
- Initiative, adaptability, and a solutions-focused approach
- The ability to work collaboratively in a fast-paced environment

Nice to Have

- Exposure to POS/CRM or related systems

Join Our Team

Ready to bring your customer-centric approach to a dynamic automotive business? Apply now with your resume and a brief cover letter outlining why you’d be a great fit.

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