Job no : 502526LargeLossNov Work type : 38 HOUR WK - ROSTERED Location : SUNSHINE COAST Categories : Claims

Join our dynamic team in Home claims, managing a portfolio of building and contents claims from our Sunshine Coast HQ. Your role will be central to Youi’s reputation and relationships by playing a crucial role in end-to-end service delivery of claims when our customers need us the most. By being the point of contact for clients and all service providers, you'll utilise your exceptional problem-solving and communication skills to ensure our Youi clients have a positive and memorable claims experience.

About the role

- Onsite and full time working Monday-Friday
- Managing your own portfolio of high complexity and large loss claims
- Helping our customers in their time of need by processing their claims from start to finish
- Problem solving daily to reach outcomes that work for both our clients and Youi
- Being a direct point of contact for customers, service providers and Assessors to ensure the smooth processing of each claim within your portfolio

About you

- Experience in home claims (preferred) or claims management
- Experience in reading and interpreting building assessment reports and specialist reports an advantage
- Exceptional verbal and written communication skills
- Experience in administration,



with high attention to detail
- Strong problem-solving skills and sound decision-making capabilities
- Familiarity with case or portfolio management is a plus
- Technical skills or trade qualifications an advantage
- Experience in navigating and upskilling in computer systems
- Don't tick every box? Don't worry!_

We understand that many skills are transferable, and with every journey at Youi unique as you are, we encourage you to apply.

What we offer

- Great work/life balance with set start/finish times
- 22 days annual leave, plus volunteer leave, and yearly salary reviews
- Career progression opportunities - we believe in promoting from within
- Paid induction training and ongoing career development
- An awesome work culture that encourages creativity and celebrates diversity
- Ideally located surrounded by numerous eatery and retail options
- Free skin checks, flu jabs, and wealth mastery sessions
- Onsite barber, brow bar, massage therapist, mobile mechanic and car detailing
- Discounted insurance products
- Discounted gym memberships through Fitness Passport
- End of trip facilities
- Casual dress code

Ready?

Advertised : 13 Jan 2026 E. Australia Standard Time Applications close : 30 Jan 2026 E. Australia Standard Time

📌 Claims Care Large Loss Home Advisor (Sunshine Coast)
🏢 Youi
📍 Sunshine Coast