IT Onsite Technician - Melbourne : Enthuse customers and provide best experience through best in class hardware, software and technical support services

Your benefits :

- Onboarding program
- Buddy program
- International job opportunities
- Internal career development program

Your skills :

- 18 months of IT experience (or equivalent)
- Strong troubleshooting and client-side incident resolution skills & Experience supporting VIP users
- Strong customer-facing and communication skills
- Ability to prioritize tasks and manage multiple activities
- Knowledge of HAM processes
- ITIL process knowledge preferred
- Fluent in English

Your tasks :

- Independently resolve in office incidents and service requests
- Provide VIP user support with professionalism and urgency
- Deliver end-to-end Digital Bar / Walk-in centre support, including quick-fix and device swaps
- Hands-on support for POS systems, barcode scanners and payment peripherals
- Perform meeting room & AV support (Teams, Zoom, other vendor equipment’s)
- Act as hands-and-eyes support for server / network teams




- Manage printer and MFP support, including remote support team and vendor coordination
- Support PC refresh activities
- Collaborate with relevant teams to automate recurring onsite support activities, including device management, printing, meeting room coordination, and server support.
- Ensure compliance with service level agreements (SLAs) and key performance indicator (KPI) objectives.
- Handle escalations
- Local stock management
- End user trainings and new user induction trainings

Be part of us : Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

📌 IT Onsite Technician - Melbourne
🏢 Hemmersbach Gmbh E Co.
📍 Melbourne