Introduction : At Strata Community Insurance (SCI) we’ve spent decades protecting strata communities across Australia and our purpose is to be the champion for a better, brighter strata community.

We’re now looking for a proactive and experienced Claims Consultant to join our Claims team based in Adelaide. This is a great opportunity for someone who combines technical insurance knowledge with empathy, sound judgment, and a proactive - approach to resolving complex claims, someone who takes ownership, communicates with clarity, and thrives in a collaborative, fast-paced environment.

About the Role

As a Claims Consultant, you’ll be responsible for the proactive management of claims, ensuring fair and timely outcomes while delivering outstanding service to our partners and clients. You’ll bring technical expertise, sound judgment, and a customer-first mindset to every interaction.

Key Responsibilities

Manage claims end-to-end, ensuring all legitimate claims are assessed and paid in line with policy conditions

Provide technical expertise across claims, including reviewing and seeking approval for claim declinatures

Collaborate with builders, engineers, assessors, brokers, and strata managers to meet service standards and KPIs

Escalate claims exceeding authority levels in line with internal guidelines

Ensure compliance with SCI procedures when appointing service providers





Identify opportunities to improve claims processes and contribute to continuous improvement initiatives

About You

You’re a motivated insurance professional with a strong foundation in claims management. You enjoy solving problems, working with people, and making a real difference in moments that matter.

You bring : Proven experience in the insurance industry (essential)

General Insurance Claims experience highly regarded

Strong communication and stakeholder management skills

High attention to detail with sound decision-making ability

Ability to manage competing priorities in a fast-paced setting

Commitment to delivering exceptional customer outcomes

You must have full working rights in Australia to be considered for this role.

What you’ll enjoy most about working at SCI

Flexibility : the cornerstone of how we work from our Adelaide office. Growth & Learning : Access to learning pathways through ANZIIF, Allianz, and an individual development plan tailored to your personal and professional goals. Leave Benefits : option to purchase extra leave and paid parental leave with superannuation. Financial Safeguards : Salary continuance insurance and salary-sacrifice options. Wellbeing : Employee Assistance Program (EAP) accessible to you and your family to support your overall wellbeing.

Ready to Make a Difference?

If you’re excited about managing claims with confidence, collaborating across specialties, and growing your career, we’d love to hear from you.

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