"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

- Brisbane (Logan)

Employment type

- Full Time Permanent

Department

- Customer Relations

Deadline

- 2026-04-19

Mobility support

- Domestic

Our team within IKEA

- At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

What you need to know

- Working at IKEA has its benefits and rewards:

- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more

- 24/7 access to our Employee Assistance Program for health and wellbeing support

- 15% Co-worker discount

- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant

- Co-worker uniform provided

- Free Co-worker parking





- Bonus programme (where eligible)

- Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)

- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- This role is Permanent Full-time, 76hrs/fortnight
- The internal job title for this role is Customer Experience Manager
- Applications close 19 April 2026
- You will work a rotating 7-day roster including open and closing shifts.
- You will work out of both IKEA Logan and IKEA North Lakes in a fortnightly roster rotation.
- You will be part of the Duty Manager roster and must be available to work every second weekend across both Queensland units.

About this work area

- As Customer Experience Manager your responsibilities will include, but are not limited to:

- Create, own and drive the Customer Experience Strategy for Queensland Market, across all customer touchpoints (store and online)

- Act as the voice of the customer, using insights to improve the end-to-end customer journey

- Lead and develop a customer-focused culture across the market, ensuring IKEA is first choice for home furnishing





- Direct and manage key customer functions including Check-out, Returns & Exchanges, Shopping tools, Family Friendliness and customer experience throughout the store.

- Contribute to the commercial strategy together with the Commercial Manager and market leadership team

- Analyse customer behaviour, competitor landscape and local market insights to continuously improve the customer experience

- Secure an easy, convenient and inspiring buying process that drives conversion and repeat visits

- Lead, coach and develop your team to build a high-performing and engaged organisation

- Ensure operational excellence and cost efficiency in all customer-related processes

- Drive improvements through data, KPI analysis and clear prioritisation

Who you are

- As Customer Experience Manager you have:

- Robust leadership experience within IKEA retail or a similar environment

- A proven track record of delivering results through people and customer experience

- Passion for putting the customer at the heart of everything you do

- Ability to inspire, engage and communicate with impact

- Strong analytical skills with the ability to translate data into actions

- A holistic view of the business combined with the ability to prioritise and act with speed and simplicity

- Collaborative mindset with the ability to influence stakeholders across the market

- A hands-on leadership style, supporting daily operations when needed

- Strong alignment with IKEA culture and values

We need people like you

- At IKEA, work is so much more than a job. Come join us!

📌 Customer Experience Manager - Queensland Market (Logan City)
🏢 Ikea
📍 Logan City