The Housekeeping & Guest Experience Manager is responsible for overseeing all housekeeping operations while managing the end-to-end guest feedback cycle to ensure exceptional service standards across the property. This role ensures the highest levels of cleanliness, presentation, and operational efficiency, while actively enhancing the guest experience through proactive feedback management, service innovation, and cross-departmental collaboration.
Key Responsibilities
- Oversee all housekeeping operations to ensure the highest standards of cleanliness, presentation, and guest comfort across the hotel.
- Manage and coordinate housekeeping staff including rostering, training, performance management, and recruitment support.
- Conduct regular room and public area inspections and coordinate deep cleaning and maintenance reporting.
- Monitor inventory levels, linen supplies, and stock control including regular stock takes.
- Identify trends in guest feedback and provide insights to improve service delivery and guest satisfaction.
- Maintain strong customer service standards and support a positive guest experience across all departments.
- Assist with operational oversight during busy periods to ensure smooth hotel operations.
Skills & Experience
- Previous experience in hotel housekeeping or guest services leadership.
- Strong organisational skills and attention to detail.
- Excellent communication and problem-solving abilities.
- Knowledge of cleaning standards, safety requirements, and hotel operations.
- Ability to manage multiple priorities and work collaboratively within a team.
Pay: $77,000.00 - $85,000.00 per year
Benefits :
- Career development assistance
- Visa sponsorship