Run Stronger. Evolve Faster. Perform Smarter with NRI

Ready to shapewhat’snext?At NRI, we turn technology into intelligence, delivering solutions that drive measurable business outcomes. Join our team of 3,500+ local experts backed by a global network of 16,000team membersand work on projects that truly make a difference for Australia’s leading organisations.

Our Managed Services team ensures businessesoperateat peak efficiency, resilience, and scale. Join us to manage and optimise IT landscapes for leading organisations, delivering seamless, reliable, and measurable outcomes every day.

We are looking for a senior Technical Delivery Manager to act as the primary operational owner for end-to-end delivery of technology managed services across AWS, Azure, M365, Storage and Backup, maintaining delivery excellence across domains.

What you’ll do

Delivery Excellence & Governance

- Establish and lead a structured governance cadence, such service reviews, operational dashboards, SLA/KPI reporting, and continuous improvement forums, with your team, business stakeholders and service owners.
- Coordinate workload and priorities across multiple application groups, resolving cross-functional dependencies and ensuring alignment with business-critical timelines and outcomes.
- Partake in major incident (P1/P2) coordination, ensuring rapid restoration, transparent communication, and thorough post-incident reviews that feed into problem management and preventative actions.
- Oversee execution of minor enhancements, patching, upgrades, and lifecycle activities across the technology & infrastructure portfolio, ensuring risk, compliance, and audit requirements are met.

Run Stronger. Evolve Faster.



Perform Smarter with NRI

Ready to shapewhat’snext?At NRI, we turn technology into intelligence, delivering solutions that drive measurable business outcomes. Join our team of 3,500+ local experts backed by a global network of 16,000team membersand work on projects that truly make a difference for Australia’s leading organisations.

Our Managed Services team ensures businessesoperateat peak efficiency, resilience, and scale. Join us to manage and optimise IT landscapes for leading organisations, delivering seamless, reliable, and measurable outcomes every day.

We are looking for a senior Technical Delivery Manager to act as the primary operational owner for end-to-end delivery of technology managed services across AWS, Azure, M365, Storage and Backup, maintaining delivery excellence across domains.

What you’ll do

Delivery Excellence & Governance

- Establish and lead a structured governance cadence, such service reviews, operational dashboards, SLA/KPI reporting, and continuous improvement forums, with your team, business stakeholders and service owners.
- Coordinate workload and priorities across multiple application groups, resolving cross-functional dependencies and ensuring alignment with business-critical timelines and outcomes.
- Partake in major incident (P1/P2) coordination, ensuring rapid restoration,



clear communication, and thorough post-incident reviews that feed into problem management and preventative actions.
- Oversee execution of minor enhancements, patching, upgrades, and lifecycle activities across the technology & infrastructure portfolio, ensuring risk, compliance, and audit requirements are met.

Team Leadership & Capability

- Manage capacity planning, performance, and succession coverage within the team, ensuring the right skills and coverage for current and upcoming demand, helping to identify areas of upskill in alignment with evolving customer requirements.
- Promote adoption of modern engineering and delivery practices (such as DevOps, AI and automation, observability) to improve throughput, quality, and predictability.

Delivery & Stakeholder Management

- Partner with business owners and product stakeholders to understand needs, translate priorities into delivery plans, and manage demand intake, prioritisation, and resourcing across the portfolio.
- Manage multiple concurrent small-to-medium initiatives and enhancements, tracking milestones, dependencies, risks, and issues to ensure on-time, on-budget delivery.
- Serve as the primary interface to stakeholders and service owners, providing clear, timely updates on progress, risks, and service performance, and managing expectations across time zones and functions.
- Coordinate with Applications, ITSM, Security, Service Desk, Internal Client teams and third-party vendors to ensure seamless service, effective handovers, and integrated resolution of cross-domain issues.

Continuous Improvement & Efficiencies

- Drive pr

📌 Senior Delivery Manager (Melbourne)
🏢 NRI Australia & New Zealand
📍 Melbourne