At WSA, we believe better hearing brings people closer to the moments that matter most.

As a global leader in hearing healthcare, our 12,000 colleagues across 130 countries are united by a shared purpose: unlocking human potential by bringing back hearing for millions of people around the world. Through innovation, expertise and care, we help people reconnect with family, work and life every day.

Part of the WSA Group, Bloom Hearing Specialists operates a growing network of hearing care clinics across Australia and Recent Zealand. As we continue to strengthen clinical excellence and customer outcomes across our network, we're looking for an experienced Clinical Performance Manager ANZ to lead clinical capability, governance and performance across our retail business.

This is more than a traditional clinical leadership role.

It's an opportunity to shape clinical standards across an entire ANZ business, influence capability and quality outcomes at scale, partner with retail and global stakeholders, and ensure our healthcare professionals deliver exceptional outcomes for customers every day.

Why Join Us?

Make Work Meaningful

Your work will directly influence the quality of care delivered to thousands of customers across Australia and New Zealand. By strengthening clinical standards and capability, you'll help improve hearing outcomes and change lives every day.

Lead Clinical Excellence

You’ll serve as the senior clinical leader across our retail network, driving governance, quality and best practice to ensure consistent, high-quality customer care.

Create Visible Impact

From capability development and onboarding to audit outcomes and clinical performance,



your work will influence both customer outcomes and business performance across the network.

Work Locally, Influence Globally

Partner with ANZ leaders and global retail functions to ensure clinical standards, learning pathways and best-practice approaches remain aligned across the business.

Shape the Future of Clinical Capability

You’ll lead the Clinical Skills Framework, support the Retail Academy and help develop the next generation of hearing care professionals.

Be Part of a Supportive Culture

We believe our best results come from collaboration, curiosity and continuous improvement. You’ll join a team that values expertise, celebrates success and supports one another to thrive.

About the Role

Reporting to the Head of Retail Operations ANZ, you’ll provide strategic leadership and governance for clinical performance across our ANZ retail network.

Working closely with Clinical Supervisors, Clinical Specialists, Retail Leadership and Global Retail Functions, you’ll ensure clinical standards, capability frameworks and governance processes support both exceptional customer outcomes and sustainable business growth.

Employment Type: Permanent Full-Time
Work Arrangement: Hybrid 4 days in the Milton Office, 1 day working from home

What You’ll Be Doing

Lead Clinical Capability & Performance





- Lead delivery of the Clinical Skills Framework across the retail network.
- Provide coaching, leadership and development support to Clinical Supervisors and Clinical Specialists.
- Establish capability priorities aligned to customer and business needs.
- Drive achievement of healthcare professional capability and performance outcomes.
- Oversee onboarding and clinical integration of newly recruited hearing care professionals.

Drive Clinical Governance & Quality

- Maintain clinical governance frameworks, standards and policies.
- Drive clinical quality, audit outcomes and continuous improvement initiatives.
- Monitor clinical performance indicators and identify improvement opportunities.
- Lead corrective actions arising from audits, reviews and investigations.
- Act as the escalation point for clinical quality concerns and critical incidents.

Support Retail Academy & Clinical Excellence

- Act as the clinical subject matter expert for Retail Academy content and learning pathways.
- Ensure learning programs align with clinical standards and reimbursement requirements.
- Support development of ongoing professional development programs.
- Maintain contemporary clinical knowledge and industry best practice standards.

Partner to Deliver Commercial Success

- Support execution of clinical initiatives and product launches.
- Work with retail leadership to improve productivity and commercial effectiveness.
- Align clinical priorities with customer outcomes and business objectives.
- Ensure clinical standards support sustainable commercial performance.

Build Stakeholder Rela

📌 Clinical Performance Manager (Brisbane)
🏢 Wsaudiology
📍 Brisbane