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Technical Support / Customer Service

3072 Preston Australian Private Networks Pty

Posted 2 days ago

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Job Description

Job title: Technical Support / Customer Service

Job Summary:

We are seeking a dedicated and customer-oriented individual to join our team as a Technical Support / Customer Service. The primary responsibility of this role is to provide excellent service and support to customers, ensuring their needs are met in a timely and efficient manner.

Skills:

– Excellent communication skills, both verbal and written

– Strong problem-solving abilities

– Ability to work well under pressure in a quick-paced environment

– Knowledge of customer service principles and practices

Responsibilities:

– Answering incoming calls and responding to customer inquiries in a qualified manner

– Providing information about products or services offered by the company

– Resolving customer complaints or issues effectively and efficiently

– Processing orders, returns, and exchanges accurately

– Maintaining accurate records of interactions with customers

Qualifications:

– High school diploma or equivalent required

– 1+ years of experience in a customer service role preferred





– Proficiency in Microsoft Office applications

– Ability to work flexible hours, including weekends if necessary

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.

Job Title : Technical Support Specialist Level 3

Who we are

At SOTI, we are committed to delivering best-in-class mobile and IoT device management solutions. We are looking for out-of-the-box thinkers who appreciate the art of creating great software.

To us, being visionary is more important than doing things the way they have always been done.

What we are looking for

SOTI's continued growth and success are driven by innovation, an entrepreneurial mindset,



and a commitment to delivering exceptional customer experiences. We are looking for an experienced Technical Support Specialist Level 3 who is passionate about technology, thrives on solving complex technical challenges, and enjoys working directly with customers and cross-functional teams.

In this role, you will serve as a senior technical expert for SOTI's Enterprise Mobility Management solutions, providing advanced troubleshooting, mentoring junior team members, and driving the resolution of critical customer issues. If you have robust technical expertise, excellent analytical skills, and a customer-first mindset, this role offers the opportunity to make a significant impact while advancing your career with SOTI.

What’s in it for you?

The People - From our humble origins in our founder’s basement to our industry-leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasises personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big

The Technology - You’ll get the chance to work with leading-edge technologies and take on complex and compelling projects, as part of highly team-oriented and agile teams. You will work alongside SOTI’s partners, which include leading tech giants that will keep you on the cusp of emerging technologies.

What you will do -

- Provide expert-level technical support fo

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