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Job Description

Join Our Team at Hannah St Hotel Melbourne – Porter At Hannah St Hotel, we pride ourselves on delivering exceptional service and creating memorable experiences for every guest. We are seeking a dedicated and professional Porterto join our team and uphold the highest standards of hospitality. As a Front Office Porter, you will play a vital role in ensuring seamless guest arrivals and departures, providing assistance with luggage, valet parking, and offering expert knowledge about our hotel and local attractions. Your commitment to excellence and attention to detail will help us maintain the luxurious experience our guests expect. What We’re Looking For: A polished, professional approach with a strong customer service focus. Ability to remain calm and efficient under pressure. A proactive attitude and willingness to assist across various tasks. Excellent communication and interpersonal skills. Previous experience in a similar role within a luxury hotel environment is highly regarded. Key Responsibilities: Welcome guests and assist with luggage and transportation needs. Provide accurate information about hotel facilities and local attractions. Support the Front Office team with guest requests and operational tasks. Maintain a clean and organized lobby and entrance area.



Ensure all interactions reflect the elegance and professionalism of Hannah St Hotel. At Hannah St Hotel, we foster a collaborative and respectful work environment where every team member contributes to creating an exceptional guest experience. If you are passionate about hospitality and take pride in delivering service of the highest standard, we would love to hear from you. Does this sound like your next career move? Apply today and become part of our team.

Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne’s skyline,Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travellers. Our dual-branded hotel features 378 stylish rooms, a vibrant restaurant and bar, plus top-tier wellness amenities including a pool and a gym. We also host one of the largest conference centres in Melbourne, with 32 versatile event spaces that create the perfect setting for meetings, celebrations, and everything in between. Ready to be part of something exceptional? Come make an impact with us

Pullman & Mercure Melbourne Albert Park is part of the Accor group.Accor is Australia’s largest hotel network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us,



you can continue to explore Accor’s limitless possibilities.

Together, We Champion Progress.
Progress is at the heart of what you do By joining Accor & Pullman Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. #WorkYourWay
Do what you love, care for the world, dare to challenge the status quo #BeLimitless

Job Description

We are looking for an energetic Porter, who is service oriented with an eye for detail to join our Concierge Team.

Our Porters are responsible for welcoming guests, carrying luggage, parking andretrieval of guest cars, escorting guests to their rooms, explaining the facilities of thehotel, providing tourism information and dining/entertainment recommendations toour Guests.

Qualifications

- Previous experience working in a hotel or serviced apartments environmentpreferred.
- Good levels of written and spoken English.
- Sound knowledge of the local area.
- Drivers License required.

Additional Information

Benefits and Perks

- Enjoy exclusive Accor discounts and global perks, including but not limited to accommodation and food & beverage discounts for you, your family andfriends.
- Access toAccor Partner Benefits such as Europcar.
- Discounted onsite car parkavailable.
- Access to confidential Employee Assistance Program.
- Inclusive and diverse environment.
- A friendly and supportive work environment.
- Excellent opportunity to further grow and develop your career with an industry leader
- Reward and recognition programs, including Annual Service Recognition andAccor Tenure Milestone recognition<

📌 Lux Hotel Porter — Part-Time Guest Concierge (Melbourne)
🏢 AccorHotel
📍 Melbourne