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Call Centre Operator

4217 Main Beach Good Price Pharmacy Warehouse

Posted 1 day ago

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Job Description

Summary:

We are seeking a highly motivated and customer-oriented Call Centre Operator to join our team. As a Call Centre Operator, you will be responsible for efficiently handling incoming and outgoing calls, providing exceptional customer service, and ensuring customer satisfaction. This role requires excellent communication skills, multitasking abilities, and a strong attention to detail.

Responsibilities:

- Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and requests.
- Make outbound calls to follow up on customer inquiries, resolve issues, and provide necessary information.
- Maintain accurate and detailed records of all customer interactions and transactions.
- Provide exceptional customer service by actively listening, empathizing, and offering appropriate solutions.
- Collaborate with team members to ensure prompt resolution of customer issues and escalations.
- Stay updated on product knowledge and company policies to effectively address customer queries.
- Identify opportunities to upsell or cross-sell products and services to customers.




- Adhere to call centre guidelines, protocols, and quality standards to achieve performance targets.
- Continuously improve personal and team performance through ongoing training and development initiatives.
- Perform other related duties as assigned by the supervisor.

Qualifications:

- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Proven experience in a call centre or customer service role is preferred.
- Excellent verbal and written communication skills in (relevant languages).
- Robust problem-solving and decision-making abilities.
- Ability to handle high call volumes while maintaining professionalism and composure.
- Proficient in using computer systems, CRM software, and other relevant tools.
- Ability to work in a fast-paced and dynamic environment.
- Exceptional interpersonal skills and ability to work effectively in a team.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Strong attention to detail and accuracy in data entry

At 13cabs, we do more than move people from A to B, we help Australians get where they need to be safely, reliably and with confidence.
As Australia’s largest and most recognised taxi network, 13cabs has been a trusted part of the transport landscape for decades.





We support millions of journeys from everyday commutes and airport transfers to essential trips for our communities. Behind every booking is a real person, and behind every journey is a dedicated team working together to make it seamless.

Our call centers sit at the heart of our operation, connecting customers and drivers and ensuring dependable service when it matters most.
13cabs is proudly part of A2B Australia and ComfortDelGro Corporation Australia (CDC), combining the strength of a global transport group with strong local connections. This enables us to continually invest in our people, our technology and our services while keeping safety, accessibility and human connection at the center of everything we do.

As one of our Call Centre Operators, you'll:
· Answer customer calls and efficiently book taxis.
· Help customers with travel-related queries, whether it's lost property or an update on their trip.
· Provide exceptional customer service that sets us apart.

What we're looking for:
· Strong communication skills to engage effectively with customers and drivers.
· Quick decision-making ability to handle busy periods effectively.
· Customer service experience is a plus, but not essential.
· Basic computer skills and tech-savviness are a must.

Why choose 13Cabs?
· Enjoy competitive pay and comprehensive training.
· Explore opportunities for rapid career growth within our expanding team.
· Multiple roles available to suit your schedule and career aspirations.

We value diversity and welcome all a

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