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Employment Fill Type: Permanent (Ongoing)

Location:

Parramatta, NSW, AU, 2150

Description:

Administrative & Customer Support Officer

At the NSW Department of Education , we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

- Ongoing Full-Time position
- Located in Parramatta with flexible hybrid working arrangements (2 days in office)
- Clerk Grade 5/6 salary ranging from $102,936 – $113,579 base + superannuation and annual leave loading

Agency overview

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

We ensure young children get the best start in life by supporting and regulating the early childhood education and care sector. We unlock excellence and unleash the potential of two-thirds of school children in NSW. We’re proudly public and the largest education system in Australia. We nurture opportunities for every learner to develop the skills needed for their chosen career path, helping shape the industries of tomorrow.

We respect and value Aboriginal and Torres Strait Islander peoples as First Peoples of Australia.

Public Schools division

Public Schools division leads and directs the operations of more than 2200 NSW public schools to maximise the academic achievements of all students and create a culture of success, learning and a desire to achieve, underpinned by cutting-edge, adaptive and supportive strategies that also supports the quality of teaching and educational leadership at the school level.





The division is responsible for managing policy, strategies and operations that support principals, teachers and students in preschools, infants, primary, secondary, central and community schools, specialist and comprehensive schools, specific purpose schools, intensive English and environmental education centres.

The overarching goal of the Public Schools division is to achieve the best possible outcomes for the students in our public schools from preschool to year 12.

School Excellence directorate

The School Excellence directorate brings together policy, implementation and priority work to deliver on Our Plan for Public Education and support schools in their ongoing pursuit of excellence.

The School Excellence Framework supports all NSW public schools in their pursuit of equity and excellence by clearly outlining what is valued as excellence in schools, both now and into the future.

All schools have areas of strength and opportunities for improvement. The School Excellence directorate focuses on those school practices that evidence shows are most directly related to continuous, school-wide improvement and better student outcomes.

About the role

The Administrative and Customer Support role is a vital project support role,



ensuring the effective delivery and operation of Strategic School Improvement programs, including external validation and School Planning and Reporting Online (SPaRO).

The role manages complex workflows, coordinates access requirements for external validation, manages SPaRO organisational and governance documentation, and supports the effective implementation of business unit initiatives.

The role is required to maintain efficiency, build relationships with internal and external stakeholders and ensure the timely delivery of essential support to schools.

For further information please click here to view the role description .

About you

- Excellent communication and interpersonal skills to liaise effectively with a wide range of stakeholders.
- Strong project management skills to support and deliver projects.
- Effective organisation and time management skills, with the ability to keep priorities on track and meet deadlines.

Essential requirements of the role

- Demonstrated understanding of and commitment to the value of public education
- Hold a valid clearance to work with children (Working with Children Check) for paid employment.
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Benefits

- Flexible working arrangements
- 35 hour working week
- Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Op

📌 Education Admin (Parramatta)
🏢 NSW Department of Education
📍 Parramatta