Promotions Officer / Customer Service Representative

In this role you would be required to creative promotional programs to engage customers Australia wide with exciting promotions of new products both online and instore.

Key responsibilities

Help design, coordinate, and execute marketing campaigns, in-store promotions, and seasonal product spotlights to showcase new inventory

Assist customers in-store and over the phone with tailored recommendations on firearms, ammunition, thermal optics, and hunting accessories

Maintain an attractive, compliant showroom environment and ensure new items are accurately integrated into stock management systems

Handle all store operations in strict compliance with Victorian firearm legislation, managing accurate record-keeping for weapon transfers and sales

About you

To hold a sound knowledge of advertising via all social media platforms with the use of AI

To produce short videos of products for advertising on social media platforms

A background in advertising and promotions would be an advantage

Passion for and solid understanding of up-to-date firearms, sports optics, and ammunition

Must hold (or be eligible to hold)



a valid Category A & B Firearms Licence in Victoria

Strong interpersonal skills with the ability to confidently present technical specifications to both beginner shooters and experienced hunters

Basic understanding of social media or digital retail promotions is highly desirable

Impeccable attention to detail regarding safety protocols and regulatory paperwork

About us

Sunbury Firearm Supplies is a leading independent firearms dealer servicing the Melbourne and regional Victorian shooting communities. We provide an extensive inventory of high-quality new and used firearms, premium optics (such as Hikmicro, Guide thermal imaging), factory ammunition, and expert reloading components. Alongside retail, we offer industry-essential customer services including witness transfers, interstate shipping, trade-ins, and professional gunsmithing.

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📌 Firearms Sales (Melbourne)
🏢 Sunbury Firearm Supplies
📍 Melbourne